Acabay Hotel & Beach Club

Comentarios destacados

• laflores

  29 enero 2008
  Hated the Service and the People who worked there.

  In mid september 2007, my family and i went to Acapulco and stayed on this so called 4 star hotel....My Mom a diabetic and 69 year old fell in the suite and since she was the one that had the only key that was given to us, well nobody was able to get in to help her, i went to the reception area to ask the receptionist is she had another key and with a very rude attitude she told me that in order for them to provide us with another key we needed to turn in the key that we given to us.......well we couldn't do that because my mom had the key INSIDE the room..room that we were trying to get in....after arguing with her she finally gave us the SPARE key which DID NOT open the room, then the bellboy got another key which DID NOT open the door either.....at this point my husband and my brother were about to bring the door down when finally amost 2 hours later after they finally found the ervice lady she brought in the KEY that finally opened the door. My mom after being on the floor for almost 2 hours couldn't move and we had to call in an ambulance that couldn't bring the gurnee up tp the room because it didn't fit in the elevator. I asked for a wheelchair to bring my mom downstairs to get her to the ambulance but very rude the receptionist advised us that they didn't have any wheelchairs in the hotel. Finally the paramedict and my husband were able to bring my mom downstairs and as the put her inthe gurnee right off the elevator THE MANAGER passed right by us without even asking what had happened...OUT OF COURTESY....or just plain curiosity to see if somebody was really injured or maybe death...NOPE he just passed right by us..After spending almost 7000 pesos in hospital bills, the next day i went to talk to the manager which right away told us that it wan't the hotel's fault that my mom had fallen...EXCUSE ME i never said it was the hotel's fault that my mom fell, i Only told him that i wasn;t blaming them for my mom's falling i was blaming them for not being able to open the door for almost 2 HOURS...they din't have a GOOD SPARE key...only the service lady had one, but the receptionist had 2 extra keys that DIDN'T open the door. The doctor stated that my mom didn't break anything but because of so much time passing without getting her up she dislocated her knee and had to wear a temporary cast for the reast of the month. All of this could of been prevented if the hotel had AN EXTRA KEY..What's worst, not even an Im sorry did we get from the inept manager, let alone anykind of reimbursement or even a free food cupon....NOTHING..When i asked the managet for the name of the Owner/owners he din't tell me the name...i told him that i was going to somehow going to let the owner know what kind of people he has working there...I have called several times to call the owner but somehow the inept manager intercepts my calls and up until now i have not gotten a call back with an apology. That was my worst experience ever and thanks to that my family (the one that every year used to go there) and i will never go back to that piece of property..... He brought in an "Ajustador" (the malpractice Insurance representative) to which i gave all of the hospital receipts and told me that he was going to get back to me in a couple of days....it's been more than 4 months and i haven't heard from him...uhhhm i wonder why, or even if he was a real representative.too bad i didn't have any more time left there otherwise i would of put a serious lawsuit.

  

• islandmx

  03 marzo 2009
  not for your first time in Mexico

  The Acabay Hotel is across a busy street from a beautiful beach with umbrellas, chairs and tables you can rent for 30 pesos. It's close to the market, old fort and Papagayo Park. The staff were all wonderful, even though very few of them had any English skills. Wi-fi internet is only accessable in the lobby. The pool looked filthy, but I think the tiles were just stained because the Mexican tourists enjoyed swimming in it every day. Our room and the main corridors were always clean, but there was a dirty room service tray on the back steps for an entire week. Gated and guarded parking is in the back of the hotel. Be sure to let the attendants know that you don't want your car washed, or you will have to pay the old man who "washes" the cars every morning. A reasonably priced buffet breakfast is available every day. We found many great little restaurants within walking distance to the hotel and one thing Acapulco has is great, inexpensive food. This hotel is in the older part of Acapulco. The streets are dirtier than you would expect and you won't run into any other non-mexican tourists. Don't even think about staying here unless you have already spent time in Central America and understand the language to some extent. If you have your heart set on seeing Acapulco, I would recommend paying a few dollars more and staying in a newer hotel that is organized to American/European standards.

  

• Carmen26

  08 enero 2010
  Que es un hotel deplorable-asqueroso

  Mi familia y yo hicimos un viaje para visitar acapulco y pasar año nuevo haya y resulta que hice una reservacion al hotel Acabay and Beach, hice una reservacion de habitaciòn en una suite pensando que estaba en buenas condiciones en Internet colocan foto del hotel en buenas condiciones y resulta que en el momento que llegamos y vemos la fachada del hotel se nos ocurrio pedir nos mostraran la habitaciòn y resulta que segùn era en suite y no se pueden imaginar en que condiciones tan deplorables y sucia la habitaciòn la cortina del baño de lo mas sucia el baño todo viejo la habitaciòn en general de muy mal aspecto sucio,asquerosisimo, yo no se porque no hay alguna supervisiòn de los hoteles en general, para que vean que es lo que ofrecen a las personas que se hospedan. nosotros decidimos no hospedarnos, ya que llevabamos niños pequeños, asì que en gral. no se los recomiendo.

  

• Lemus A

  22 julio 2017
  Pasarla genial

  Un hotel exelente para pasarla súper con la familia y amigos , muy divertido para la niños. El personal es exelente buenas instalaciones las albercas muy bien adaptadas para cada edad las habitaciones limpias y el mejor personal de seguridad, el mejor restaurante con comida variable y riquísima , por la noche la mejor variedad y no se diga de su playa la mejor para resumir un hotel de excelencia se las recomiendo