Panorama by Mercure

Comentarios destacados

• VestnikBay

  01 julio 2018
  Good, given the limited choice around

  This hotel is located halfway up the mountain, which is great if your main goal is hitting the slopes and not so great if you also want to explore the rest of the area on foot. You'll have to take a cable car up to get to the skiing area or a cable car down to get to the village with shops, restaurants, etc. The hotel itself is spacious, as are the rooms. The staff are generally welcoming and friendly, but they seem to be thrown off when issues come up. I had an issue with my room, went downstairs to resolve it, was coldly questioned by the receptionist and referred to the manager. The manager apologized and offered to rectify it with a complimentary gift. The gift never appeared... The restaurant is fine - both for lunch/dinner and, more importantly, for breakfast. The bar, however, seems severely understocked. Overall though, in terms of the price/quality balance, this is probably one of the better hotels around. But it's not quite there yet...

  

• Alenak653

  06 noviembre 2018
  Amazing view, good place

  All was really good: view from room, breakfast, clean etc. But pool was so-so clean and darken. SPA does not have windows despite place (in the corner of building with amazing view on the mountains). Bad solutions.

  

• Instarunaway

  26 marzo 2019
  Bed service :(

  Very nice hotel close to the gondola of gorky gorod, also nice view from the room but bed service; the room service do not speak English when we tried to order they hung up the phone, the cleaning service was not good, we had a cockroach in the room, the room key was not working, we changed it 2 times and again it did not work :( finally came a team who fixed our door for fifteen minutes or maybe more while we were waiting stuck outside the room... the dinner is very poor you better go down and it in Gorky. I travel lot and have been in many hotels and I think that when things like this happen we should get a better service to make up for this incidents.

  

• Sandu

  24 septiembre 2019
  Place to stay

  Nice hotel in the mountains, we will strongly recommend it to any tourist. Locations are picturesque and resort brings you a great impressions. Some service issues can be disappointing but in general everything is ok.

  

• Artfull69

  04 noviembre 2019
  Lovely Mountain Location

  Enjoyed our weekend stay in the hotel as part of a group from me work. Friendly staff and stunning views were a highlight. Food was ok but not outstanding. Overall a good experience and value for money.