Rixos Premium Bodrum

Comentarios destacados

• D2900FFmelaniec

  16 octubre 2020
  Disappointing!!!!!!!!!!!!!!!

  Having enjoyed a fantastic holiday in 2019 staying at the Tui magic life in Bodrum, we decided to return to Turkey in October 2020 for a holiday amongst all the Coronavirus disruptions. Wanting to spoil ourselves we settled on this '5 star experience'? The disappointment started more or less straight away, for a 5 star hotel there was nothing in the way of meeting and greeting new guests. Dumped in the foyer on arrival we where left waiting for any kind of refreshments with a confusing and negligent arrival process. After finally receiving our room key we where whisked away on a glorified golf buggy to our room, and thats when you start to notice the faults. The Rixos is a huge sprawling hotel and its quite obvious that it is in need of some maintenance. Once in our room, it was questionable whether it had been properly cleaned or just given a quick once over. Straight away it was obvious the AC didn't work and to their credit it was mended quite quickly, but why not sort it before guests arrive. To review the room i would break down into several points, spacious - yes, comfy bed - yes, selection of toiletries - good, mini bar - fine (as long as you don't want more than one drink per day. Tea and Coffee facilities - LOL - replenished every day, but took cups after first night and didn't leave replacements till three days later in the fridge??? Decoration - outdated and tired. oh by the way if you like to watch a little TV before going to sleep, your out of luck two large TV's in bedroom and living area not one English speaking channel. So onto the actual holiday experience, buried away on the holiday website is the explanation that the main languages spoken are Ukrainian and Russian and its blatantly obvious that this is all the hotel and staff are bothered in catering for. ALL the staff speak barely any English and communication is made through pigeon English or hand gestures, shockingly our holiday rep never came on the day or time stated and trying to speak to a TUI rep later in the week she stopped me mid-sentence when I went to speak to her, stating that she only spoke Russian or Ukrainian and consequently couldn't help. Ordering drinks from the beach bar or pool bar was farcical as what you received very rarely matched what you asked for. If you look forward to joining in activities with fellow holiday makes forget it, entertainment is non-existent or geared towards once again Russian or Ukrainian. In fact it was only on the last day we where approached and asked if we wanted to take part in a darts contest. My biggest gripe surrounds the beach side restaurant, we had lunch their quite early in our stay ( again food ordered with hand signals) my meal arrived, we then had to wait 20mins for my partners to arrive (after reminding the waiting staff), by the time hers arrived I had eaten mine. Foolishly we tried the same place at the end of the week........and it happened again. I was incensed, and complained to the manager, i would have got more response from a brick wall. Quick tip for the hotel, THE WHOLE POINT OF EATING IN ANY RESTAURANT, IS THAT YOU DINE TOGETHER AND ENJOY THE EXPERIENCE !!!! The main buffet wasn't much better, the food was good, but again the service was dire. My partner compared it to eating in jail, the staff openly argue with each other, and are taking your plate .........while you are still eating from it. Actually getting a drink with any meal was a lottery and inconsistent waiting for the staff. You had to find your own spoons for desert, with no glasses for water, in fact no water!! Obviously there are measures in place regarding Coronavirus but again its not policed correctly, face masks have to be worn indoors (unless your Russian) and there is no-enforcement of the hotel policy. I should also mention that i would pack some Hi-Vis cycling wear, that way you are less likely to get run over by the staff as they tear round the hotel at night in the golf buggies, with no lights on while on their mobile phones. I could go on and on about how disappointed i was with this hotel, Turkey is a fantastic country and a great holiday destination. This hotel do's NOT cater for English guests, take my advice and save money, book TUI Magic Life Bodrum and enjoy a five star experience on a three star budget.

  

• freds713

  17 octubre 2020
  Mr&Mrs

  Have just come back from two weeks holiday at the Rixos Hotel very nice,Gardens and grounds overall excellent Beach nice a bit small can get busy food Very nice only a couple of complaints not at all suitable for the not very fit or with mobility problems and The Rooms are in desperate need of bringing up to date one other think staff very helpful but dont speak much English,5 Star dont think so maybe 4 at a push Overall good with drawbacks.

  

• Q0303

  22 octubre 2020
  Rixos Bodrum Review

  Before booking and having stayed at the Rixos premium hotels in Belem, Dubai and Dubrovnik we decided that the Rixos would be the best option and of the highest standard. However much to our disappointment this was not the case. The level of service was that of a 3 star hotel, the rooms and hotel grounds were very very dated. Hotel is dated and in need of modernisation. Service at times was not good..even though we didnt spend much time in the hotel.. for some reason hotel management would give us a hard time about things that we didnt even Do. Some of the staff were rude. Didnt expect that from a 5 star hotel. I would say its more of a 3 star. Breakfast was good. Rest of food semi decent. I dont think I would book this hotel again..30 mins (car) from town centre. Having said all of that.. one person I would like to point out in particular is... Filiz Akin from guest relations. What a kind and caring person..helpful and professional. Always went the extra mile to make our stay more enjoyable after learning of the bad experiences we had. She is an asset to the company!! Thank you Filiz!!

  

• Megang12864

  29 octubre 2020
  AVOID this hotel! Not 5* and staff give the hotel a bad name

  My partner and I stayed at Rixos Premium Bodrum for 1 week and paid quite an excessive amount of money as we expect to receive high quality food and hospitality. The food was ok, nothing amazing. It was very standard and not 5*. The à la carte restaurants are a waste of time and money - the buffet was more enjoyable. Staff spoke terrible English, they did not even understand the basics. The hotel itself was standard definitely not worth the price we paid. The entertainment is repeated every couple of days which was disappointing. The cleaners will steal anything expensive they can get their hands on in the hotel room. The day before me and my partner was leaving we returned to our hotel room to find a £350 designer t-shirt had been stolen from our room. You would assume a 5* hotel you would be able to leave your belongings in drawers/ wardrobes without the cleaners stealing it! We reported this to the hotel guest relation staff and they assured us they would do everything they can to find it, they even made sure we did not go to the police to report it as stolen until they had carried out a full check with their offsite cleaning staff/factory. The day it went missing we had 3 members of staff carry out a full room/luggage check to ensure we had no misplaced it. The item was never found. The day we was returning home we got up early to get an update on our missing Item and the guest relation staff members suddenly became very abrupt and aggressive making comments such as youve checked out now not our problem, this is your fault not ours and you have lost it not our staff. I then asked to speak to a manager and they said managers dont work here on Sundays. At this point the lady was following me around the reception area telling other members of staff to not to speak to me and not to give me her name. She then took her name badge off and was refusing to give us any information regarding our missing item and was making sure no other members of staff would communicate with us. She even was laughing in our face! You would never receive such foul and unprofessional customer service at a 5* hotel it has definitely ruined the hotels name and I would recommend saving your money and book somewhere else!

  

• 585yavuz_

  12 marzo 2021
  Relax and fresh vocation in Rxs

  At first I would you like to express , Rixos premium Bodrum has one of the most valuable and precious location of the this town . Its has own island and blue flag beach , I visited with my family in October it was really relax Vocation. Nature , surroundings of hotel amazing and clean . Food were so delicious. We would you like to thanks to all staff and management for hospitality. But hotel need renovation I hope you will get it soon. In any case thanks for agean holiday. Hope see you next year. I am going to go to take my parents also for next year. !!