Royal Golf

Comentarios destacados

• Guillermo C

  09 enero 2017
  Hermoso lugar

  Un pequeño palacio, muy bien cuidado, tranquilo y con un spa formidable. Una amable atencion y las habitaciones y el desayuno, inmejorables. Primera vez que veo una pileta climatizada, enorme y totalmente en acero inoxidable con microperforaciones en el piso por las que se inyectan chorros de agua a modo de finos masajes.

  

• cc-in

  19 agosto 2018
  A beautiful hotel

  After a week in Prague and other overcrowded towns it was a pleasure to retreat in this beautiful little mansion. Great room, fantastic views and a nice spa with pool to relax in. If you don't feel like driving to Karlovy Vary (a 10-minute drive) the restaurant serves good food at very reasonable prices. Staff was helpful in dealing with some booking problems we had.

  

• karinaingridhansen

  19 julio 2019
  Would rather be stuck in a SAW trap, than spending 5 more minutes here!

  We booked and paid for 4 nights and even though we did not get a refund or discount - we fled first thing next morning! I am not entirely sure how to explain or even describe our horrifying experience in this dump, but I will do my best to prevent others from enduring this obscene nightmare.. Let us start with the good things, shall we? Our waiter was absolutely amazing The view. We saw a squirrel. Now, what went so terribly wrong? At first glance it seemed like such a lovely place with beautiful nature surrounding the small castle. Peacefull and quiet. But soon the cracks started showing at the surface and boy those cracks became deep. The woman who checked us in (and out the very next morning) seemed like a museum guard. She was strict, arrogant and her english was extremely bad - when we did not seem to understand what she said, she made us feel like complete morons and seemed annoyed. Oh well, we have dealt with rude staff before, so no biggie.. If that had been the only problem, fine. But as you may already have guess - it was not. Far from it! Our room was dirty and it smelled, even though they tried to cover it up with some cheap cherry airfreshener. Our minibar was empty, wet and not clean. Our toilet had skidmarks, our bathtub was not cleaned either.. The building we lived in (the anneks next door to the castle) was full of dirt and falling apart. Also smelling The wellness area was kinda new and modern, but 1 of the spas was out of service and 2 out of 3 saunas was not functioning. When we asked about it later, she simply said that today 1 is working - tomorrow all 3. Hmm odd? Nothing really worked at the pool/spa. Buttons did not work and it actually felt like a bad public swimmingpool.. The showers were impossible to get the right temperature from - either it was ice cold og scolding.. Oh yeah FYI: Saunas are only available 4 hours a day. I really dont know why... Breakfast! Seemed okay, even though my coffee mug was dusty.. Tried to locate some coffee, but all I could find was a cheap nescafé machine. When I asked the waiter (not the same from the night before) he spoke poorly english, but explained that for regular coffee, he would charge extra cash. What the h***?! Breakfast included but not coffee?? This place is a joke..... Me and my husband desided to check out and maybe get our money back, since this was far from what we paid for. Reception should have been open from 07.30-22.00 but no one was there and no one answered the phone either. A maid tried calling, but nothing either. Then the maintenance guy (I think?) Peter shoved up and he tried calling that woman telling her the situation and that we wanted to leave. He said she would be there in 30 minutes. She shoved up over 1 hour later, strolling around, no urgency what so ever and then asked what the problem was while sending us a fake smile.. We told her polite and then she just shook her shoulders, looked indifferent at us and said: Well that is your choice - no refund. You read the information when you booked the room. All I could say was, at this surely wasnt what we payed for at all and started listing up our issues. She just laughed in our faces and said GOODBYE. I travel a lot, but this is by far the worst hotel experience I have ever had! This is my gift to all of my fellow tripadvisors: S T A Y A W A Y ! ! !

  

• KimBungo

  19 julio 2019
  Never go there - Read this first !!!

  No, no, no, no, no, no ... I dont know where to start with this hotel experience... watch the photos and read the following before booking, please. The conclusion: DONT go there!!! Im serious, spend your money elsewhere! Cheap or luxury hotel? First of all, the hotel should be a luxurious resort, with golf, wellness and art, but all of this just falls to ground and leaves you with a feeling of being ripped off. It is not even worth half of what they charge... Russia. Everybody at the hotel is Russian. The hotel manager, and only receptionist, does not speak much English or German. She was really strict and came across a bit bossy right from the start - even to us as guests. Not the service you would expect from a resort or high standard hotel. The room. Our room where located in a building across from the main Castle looking house. This other house was not maintained at all. The room was dark, with yellow walls and dark carpets - it just seemed so grim and nasty. The smell was the worst part about the room. It was tried covered up with a freshener, but this just made it even worse. On top of this there were dust in the windows. The bed was the only nice thing in the room. The mini bar was an empty fridge - nothing at all, even though the hotel info book said otherwise, but that was the case with several things. Breakfast is important. The coffee was Nescafé, which for me isnt real coffee. If you wanted real coffee it would cost you about 50 CHK for each cup. The chef, who also was in charge the service at breakfast, didnt speak English. He mostly spoke to himself in an unknown language - seemed a bit odd. Not the breakfast you would expect from a resort or high standard hotel. Restaurant was okay, but the toilets were disgusting! Okay, the mens toilet door wouldnt close - the door was so crooked, that it was laughable. The smell was just old urine. The toilet was not cleaned, please see photo so you know Im not overdramatizes. This sums up the experience so well. The Wellness.. yes, it was newer, but that is not enough. 1 out of 3 saunas was working. 1 out of 2 spas was working. In the pool, the accessories didnt work for most of the time (the massage bubbles, the massage spring etc.) - This is just not good enough! Jesus, I mean.. come on!! The manager, oh dear... The absolutely worst part of the experience by far. And the first things I have mentioned arent great. She couldnt speak English or German well, but we managed to communicate for most parts. After breakfast, we tried to reach her at the reception, but she wasnt there. Nobody was there.. for 3,5 hours we waited. The reception was supposed to open, at 7.30 - nobody. Again at 8.00, 9.00, 10.00... NO ONE! At 10.45 she came. Keep in mind the reception opens at 7.30 to 22.00. She runs on her on schedule I guess.. When we told her about the above mentioned things she didnt seem to care at all. She just said Your choice and like we were the ones who where completely wrong.. this went on for a couple of minutes. We had booked 4 nights, after the 1 night and arrogant and rude behavior of the manager we packed our stuff and left. No refund, nothing. Dont go there.

  

• oob13ob

  21 abril 2019
  Staff pushing to take bad rooms as substitution

  Just another "fine" example of how do Russian staff (owners?) of this hotel do business. Be aware: We arrived to the property of the hotel in the middle of the day. Man at front desk told us he doesn't see any booking for my name (even though Booking.com sent me a confirmation the other day) and the hotel is fully booked. All of the sudden his "big boss" appears, saying that he's got rooms in another building and he asked if we'd like to see them. We decided to take a look. It was a building 200 meters from the hotel, not like on the booking pictures. Super convenient to march there and back for breakfast or whenever you'd like to reach your car! It is especially wonderful in bad weather. The room had a bad smell and wasn't prepared, it was also super cold (they didn't heat it because nobody lived there). The building was surrounded not by beautiful cut grass fields (like those surrounding the main buildings), but by some rural houses where usual people lived with their gardens growing vegetables or something, with bricks, wooden desks and garbage laying around - usual rural stuff, it's even visible on google maps: 50.1754872,12.83975. Awesome substitution of a 100 EUR room. We rejected. The man argued that the room is identical. The room was different, the building too. He was pushing us to take that room and he didn't want to accept their fault and do a proper replacement. Next day they tried to charge me full amount of money I supposed to pay (~200 EUR). Brilliant! So good we didn't stay!