Seaview Hotel, a Dolce by Wyndham

Comentarios destacados

• federicocj

  06 septiembre 2016
  Normal

  Estadia normal, muy costoso, no fue posible que atendieran la solicitud de precios para la habitacion, aun estando en un evento en el cual existian precios mas acordes, eso fue lo unico negativo, el excesivo coto

  

• diegop1n

  12 agosto 2017
  Gran experiencia!!

  La estadía en el hotel fue placentera, con excelente atención a nuestros requerimientos, siempre atentos, las cañas si eran algo blandas para mi gusto, pero en general fue todo maravilloso, hay gran variedad de comida. Sor recomendado

  

• Joanna H

  10 febrero 2021
  Nice Hotel, No Sea View & Bad Customer Service

  This summer my friends and I (3 couples total) tried to salvage what we could of a pandemic summer by finding a weekend getaway within driving distance near the ocean. We had heard iffy things about the state of the Jersey Shore/Boardwalk itself, so this seemed a safe bet as the hotel was nice enough to hang at should we not be able to find much to do and the beach seemed close by. All of this was true: it is a beautiful hotel, relatively close by to a beach (15m drive but you will have to find/pay for parking). I am sure this place would receive bonus points if you are a golfer- the grounds looked stunned (but proved to be too expensive for our amatuer husbands). However, despite it's name we did not see any kind of 'sea view' from any of our rooms. Perhaps a glimpse of the corner of the water from the one room facing the front of the hotel? But that was it. This hotel is very much inland. Our rooms were varied. I cannot complain because we somehow ended up with a suite/newly renovated room that was spacious and lovely. The other two couples has much smaller/typical rooms and did not seem so new (and we all had the same reservations). Luck of the draw, I suppose. Services were limited due to COVID and you HAD to eat outside (but that is/was the NJ law at the time). It just made it difficult if it rained- putting up some kind of tent would have been helpful. However, the largest complaint that we had was the customer service. To start with, our reservations were all mixed up when we arrived. They couldn't find one set of us for the longest time in the system. Then they had another set down for a different 'booking' (their words, not sure what that meant). And they tried to charge us even though I had pre-paid. Fine, disorganized, but no big deal. The largest issue, however, was the first night we were there we were awakened to a fire in the building. Nothing is more unsettling than being awoken from a dead sleep at 3am in a strange place to fire alarms and having to evacuate through thick smoke and hope to find your loved ones outside. While this was unfortunate and unsettling, I do not blame the hotel for the fire- these things happen. What I took issue to was how it was handled. To start with, there were very few places to sit (we sat on the sidewalk for the entire 2+ hours which was very uncomfortable) and there was very little communication. It took at least 2 hours to clear the place of the fire and it took about an hour or more before anyone came out to (very loosely) explain the situation and, finally, around hour 2 hand out water bottles (but never once were we asked if we were okay or needed anything). Once we were allowed back inside, two of the rooms in my party were right outside of where the fire had occurred (it was a vending machine that had caught fire) and the floors were completely soaked from the sprinklers and there was a horrible stench from the electrical burning. The next morning they offered free breakfast but no one ever checked on us in those rooms to see if we were OK. After a few hours, we had to request to be moved once the smell became too overwhelming and the fans in the hallway were too loud. Between having to pack and move and being so tired from being awake half the night (some of us never even were able to even go back to sleep) that we spent most of that nex day in a haze and were too tired to do anything (which on a 4 day trip is a lot of time lost). We approached them the next day and asked about some kind of financial compensation and we were told yes, they would refund us each for that night of the fire. However, none of us ever received this refund. At checkout they told us it would take time to go through to our cards but it never came. In fact, I called back several times over several months only to be put through to the manager's voicemail or twice when I did get in touch with him, I was told he would take care of it. This is not the type of customer service I would expect from a hotel where I had paid so much to stay and therefore cannot in good conscience really recommend this hotel. Even if this is a fluke incident, how they have handled it really speaks to their commitment to customer satisfaction (or lack thereof) and I am sorely disappointed. To anyone who books with them, I wish them luck and that no incidents occur while they are there, because perhaps that is the only way to enjoy the Seaview.

  

• reginas556

  16 febrero 2021
  Don't dine there

  The place is beautiful, that's a fact. The restaurant, well skip it and go elsewhere. The food was cold and the service was absolutely the worst! We were there over three hours with a select menu (it was Valentine's weekend). Reservations were required so they knew how many people to expect and when. Our server was no where to be found and when we did find him he was forgetful of our requests which were minimal. Never going back which is unfortunate because again, it's a beautiful place.

  

• ghanusey

  17 febrero 2021
  Valentines Day Special

  Everyone, We just had a fantastic experience! We could not have been more pleased, the staff were excellent and the meal was delightful. Thank you and we will be coming again. Best regards, Gregory and Theresa