The Chambers Hotel

Comentarios destacados

• Coronawer

  28 julio 2017
  Buen sitio para alojarse

  Por tan sólo 30 la noche un sitio más que aceptable y muy cerca del centro histórico de Georgetown. Todo correcto, pero nos encontramos con algunos problemas, como que había mucho ruido que entraba entre los baños, que la luz del pasillo daba directamente a las habitaciones y que el aparato del aire acondicionado estaba justo en la ventana y sonaba muchísimo.

  

• cothai

  26 agosto 2018
  terrible internet, lovely staff

  For Penang's standards, the rooms are ok and have all the facilities. Nicely located in front of the park. The room was clean but bathroom floor was quite dirty with hairs everywhere. Staff was very very nice but we still had to check out earlier than expected as the internet was working on and off and not at all in the room we were originally given, they had to change us room, but even so, didn't help much.

  

• VikkiC789

  23 febrero 2019
  Lovely room

  We stayed here for our last night in Penang to be close to the ferry port as we were catching the 8.30 to Langkawi. The room was lovely and big the bathroom was amazing, especially in comparison to our last hotel Moustache Houze. The tiles on the stairs and reception are beautiful and it was nice to see they are preserving them in the rooms by covering them with wooden panels. They have exposed sections so you can see them. The only negative I have to say is that the windows are covered in almost a dull matt clear film do it's hard to see the view if the park opposite.

  

• Safari104576

  24 mayo 2019
  Stay Away...Totally Unhelpful

  We booked this hotel via Booking.com using our credit card to secure the room On arrival, and after filling out the relevant forms we were asked for payment as expected, at this point they disclosed it was only cash and we could not use our credit cards. Even when we showed them the booking that had no mention of the cash only policy. So, it is now late in the day and they are the most unhelpful staff we have met during our current year long trip (that bad), they would not even give us access to the WiFi to arrange another room. After nearly 3 hours and constant calls to Booking.com we finally agreed no cancellation fee would apply despite it being the hotels mistake....they would not agree to the waiver of the fee until I would not leave. They even showed me an email their manager had sent to Booking.com showing this was a regular occurrence. There are many very good hotels in Georgetown...stay clear of this one. We moved to the Royale Chelung 10 minutes away... fantastic service by very helpful people... It may have been a nice hotel, however the management and staff do not care!!! STAY WELL CLEAR

  

• siralabu

  25 febrero 2019
  An Experience with A Mixed Feeling

  I think the management really need to work on customer service (front desk). I called to check if is it possible for me to perform early check in and I guess that the frontdesk didnt even really listen to my question properly before responding. Next, I arrived and about to check-in before I was told that the property only accepting cash. I knew there is a bank just nearby but do you know how inconvenience it is. Perhaps this info to be added in your property info to ease your guest. Being someone from customer service, I would say there is much more to improve in term of greetings, courtesy and body language. In term of facilities and amenities, all is satisfactory. The hotel design and strategic location are their selling point. With convenient store and Subway outlets, it helps if you need tp grab a quick meal. Note : a) If you travel with elderly, you may also request for a room at 1st floor (instead of 2nd floor) since the room is only accessible via staircase b) The rooftop is already closed for good. I have included to enjoy the sunset view in my list too. c) Please try the cafe next to the hotel as it is listed among the best cafe with a best coffee in town