Eastland Hotel

Comentarios destacados

• Pilar D

  18 diciembre 2014
  Puede pasar...

  Sin ningún tipo de carisma, ni nada de carácter, es más bien viejuno y carente de gusto. A su favor: cama confortable, personal atento y ubicación céntrica. Evitar para reuniones y conferencias, la sala que proponen es horrorosa: un sótano sin luz natural y ruido de las mäquinas del mismo hotel. Evitar también la comida.

  

• KaiUWulff

  05 marzo 2019
  Chinese experience

  The hotel's location is great if you have business in Upperhill or Kilimani. The standard is for sure not a 4 Star but a solid performance with a very Chinese flair. The whole area is becoming more and more like Chinatown, not a bad thing but worth noting. The hotel itself could use and upgrade. The conference facilities are in the basement and it is not really a posh place to invite clients to.

  

• hhebs2019

  21 octubre 2019
  One night experience half board for my guest

  I booked a half-board room for my Chinese engineer, check in 20th October 2019, check out 21st October, through sales manager Timothy Anyika. Rate was agreed. During check out, my guest approached front desk, they called me at 0850 hrs on morning of 21st and gave me the bill and paybill instructions. The bill given,was different from what was agreed. I however paid the agreed rate by 0855 hrs and immediately sent them the MPESA confirmation msg. Five minutes later I recd a text that payment still not reflecting. I got concerned, because they wouldn't let my guest go. The manager Timothy calls me and was extremely rude to me saying you haven't paid, and we do not give any credit. He kept insisting that you need to pay and that the text i sent was not genuine. I said you call safaricom as the vendor and confirm the msg i sent you, he is like that is not our job, you just haven't paid.I did call safaricom and they confirmed that the money was sent and the hotel had also received the text around the same time I did. I called Timothy again saying I spoken to safaricom and they have asked that you call them. He still rudely kept saying that that is not our job and had the audacity to tell me to go there and pay, only then would they release the guest. All this time, nearly more than 25 mins, my guest stood there, was very embarrassing and humiliating. Finally few minutes later, front desk texts me that guest has left and we are sorting out the issue internally with our accounts dept. There was a clear lack of coordination between front desk and accounts, for which my guest and I had to go through a humiliating experience. I texted the manager and demanded an explanation and clarification and apology. After several texts, he sent a meaningless text saying, we are sorry. Why was the guest detained, why was he so rude, what did he refuse to communicate with safaricom and why in the end did they let the guest go, if they claimed not to have recd the confirmation text.

  

• Doumafis

  06 noviembre 2019
  My first visit to East Africa

  During my visit to Nairobi, Kenya, I stayed at the Eastland Hotel, located at Ring Road Kilimani. I totally enjoyed my stay there. The room was very comfortale. The hotel personnel were very friendly and accomodating. In addition, I felt very safe.

  

• Mariettanick

  15 noviembre 2019
  A wow experience

  "Great location! We stayed only one evening but really enjoyed our stay.The hotel is very attractive and the staff extremely helpful... good breakfast. Though there were many Chinese nationals in the hotel, the evening was a great combination of many other of African descent. I recommend this a a good transit hotel.