Hui Hotel Shenzhen

Comentarios destacados

• Evolution26

  18 abril 2018
  Poorly managed &terribly run hotel.

  I originally stated at this hotel when it first opened and had an absolutely amazing experience. The interior design of this place is spectacular, as well as the views from the rooftop bar. This is the only thing this property has going for it. It's clear that the group that operates this hotel do not have previous experience running hotels. It is understaffed and the staff that they do have are horrible and can't speak English. Definitely don't use their laundry service. They charged me 150 USD to clean a very small bag of socks, underwear and 2 pairs of Jean's and one long sleeved shirt. To add insult-to-injury, they failed to return my laundry bag I got in Vietnam.

  

• DearMissNerdy

  09 junio 2018
  Nice service and comfortable hotel

  I had stayed for a Friday night with my boyfriend there in June 2018. The hotel is quite new wth good service. Seems there are not many visitors that the hotel is very relax. The swimming pool is indoor which is good that we can swim despite the weather. It would be nice if the pool is a bit brighter. The lighting is too dark. The room is spacious and the setting is very convenient. Equipment is new and in good condition. Electronic control panel near bed is appreciated as well as the electronic control of curtain. The breakfast is a bit disappointing and recommended to skip. Save your money for food hunt in the city! After all, the experience is satisfactory and we may visit again for weekend getaway.

  

• JuloSyd

  17 agosto 2018
  Very stylish

  I loved the interior design of the hotel very modern and elegant. Some things did seem more style over function but for the short amount of time I stayed that was fine. Views from the roof top are incredible make sure you check it out. Check out experience was pretty poor very slow and seemed overly complicated but overall i enjoyed my stay.

  

• yippi312

  28 enero 2019
  Beautiful Boutique Hotel

  A very nice and cozy boutique hotel located north of Huaqiangbei, the Shenzhen electronics hub and walking street. Its within minutes of walk to the centre of actions in Huaqiangbei. The hotel is well maintain and clean. I love the interior of the hotel which give you a feel of ease and relax. The staff is fantastic and check in and check out is swift.

  

• rantati7

  04 junio 2019
  Stylish place that deserves higher ranking on TA

  Normally, I reserve full 5 points to exceptional properties, only. Here the main reason for full 5 points were the design and Mr. Allan Hu working at the reception who helped me with many things during my stay. The lowly ranking on TA maybe due to few people outside China finding this place - the mainland Chinese have their own services we know nothing about (or if you know Chinese you might find them). LOCATION 4,5 / 5 The location of this hotel is unique compared to other high-end hotels in Shenzhen most of which are in Futian business district. This place is walking distance from then electronics market galore in Huaqiangbei. Metro is also within walking distance and theres an underground passage just 100 m from the hotel to the metro station in Huaxin with two metro lines one running east to west and another from north to south. If one does not want to stay in business Futian or hassle of Dongmen then his location has the benefit of connecting easily to all directions in then city. There is also the Central Park just opposite to the hotel. PROPERTY 4,7 / 5 The building has 6 floors but elevator shows 8 (floors 4 and 7 are missing). There is also a very nice roof top terrace on the 7th floor with views over the park to Futian CBD. However it was closed most of the time during my stay and the entrance was hidden in the corner of the top floor restaurant. The building is futuristic in design with odd angled parts and protruding windows. With charging stations to electronic cars the hotel fits well with the dystopian nature of Shenzhen. FIRST IMPRESSIONS 4,7 / 5 The lobby with caged birds, dark colours and inviting sofas and faux fireplace is well executed ensemble. Its bit odd, though, to be checking in on a table filled with bottles when there is no real bar at the lobby. The bottles are there to show off, I think. I was expecting language problems as this is a common problem in hotels in China but at this point did not encounter anything I havent encountered elsewhere in China - even in top hotels. Due to language issues they were not able to tell that the breakfast was served on the top floor restaurant and that the pool and gym were behind the check in desk on the ground floor. Both seemed to be closed - at least there were no lights in either area. ROOM 4,5 / 5 The room was very stylish, modern and comfortable. There were no major signs of usage and the room was spotlessly clean. Curtains and lights were controllable from the buttons hidden in the bedside tables. If there was one thing I was missing: sockets for charging next to the bed. Minibar had soft drinks for free. Bathroom had separate shower and a large free standing bathtub. I minor issue: did not find any international TV channels - all only in Chinese. BREAKFAST 4,5 / 5 Served on the top floor restaurant one needs to place the order using a tablet with pictures of the dishes. It is not a buffet breakfast but made-to-order. Only a few salads and fruits are in buffet. Once you learn this the breakfast is really good. The restaurant manager is one of the few people who have the basic command in English. ISSUES First, I think there is a management issue in this hotel and its particularly related to marketing and strategy. I think their target group is wrong (if they have even defined it) which leads to all kinds of issues including very low occupancy rates, dissatisfied customers and hiring of people with wrong set of skills. During my four nights stay I did not see any other people than (mainland) Chinese in this place. In fact, the hotel was largely empty. Yet, there is a huge potential for this kind of property in the HK, Macau, Japan, Korea, US and Europe. The Lamborghini parked outside the main entrance and the electric car sharing service (iGo for mainland Chinese only) all speak for missing understanding of who their current customers are and why they have chosen this place over the big brand name hotels located mostly in Futian business district. Second, there seems to be misunderstandings on a few basic concepts: buffet, a la carte and fixed price menus. There is no buffet in this hotel at breakfast or dinner. Breakfast is a la carte, dinner fixed price menu (but you can choose from the whole a la carte list). Just a minor thing but ketchup is not to be served with fish and a hotel needs to provide printing facility to its customers especially in China where you need to have things printed out. As a summary, this place has plenty of unused potential and with just a few changes here and there this place could be in top 5 with a proper marketing strategy. If they can fix these Hui would be among the best hotels in Shenzhen. When writing this I am staying in W Guangzhou and Hui was far superior to W in Guangzhou (if they just could fix the few issues).