Milestone Hotel

Comentarios destacados

• Omas R

  25 julio 2016
  Omas Roberts

  It's an average hotel peaceful in a serene estate along addo road Ajah nice rooms lovely environment, lovely bar and swimming pool and I enjoyed my stay there and next time I need a place around Ajah I will recommend milestone to friends and relatives as it has value for money.

  

• wilyemi

  15 marzo 2018
  By far the worst Hotel Customer Service & Conned

  This hotel looks good from the outside which attracted my family & I but from the moment we paid and checked in we saw a different view of the hotel. I got a suite (MG 13) but needed 2 extra duvee for my kids for which I was ready to pay but denied even after a long chat with the Manager Esther Queen, I then asked for the most expensive suite that may have enough beds and duvees but was rebuffed that it wasn't being offered. After much back & forth, I decided to take 2 separate rooms and felt since they took more money from me now I would get some good service. I was so wrong. It was either there was no hot water or the AC wasn't working or no TV or no remote for TV & AC, stained/dirty beddings or there was no diesel in the generator for light or the doors are faulty & can't be locked from the inside (MS 06, MS 07 & MS 08). Thought I was just plain unlucky till I saw some other guest complaining about the same issues and how the staffs addressed her so rudely. After several picked & dropped calls to the reception & Manager's office about my room not having AC, I was bluntly told by the Manager to bear with them i.e. sleep in a room with no AC. I was shocked and then I saw the sheer wickedness in the Manager who said there was no room in the hotel to move me to. After I asked for a refund so I can leave she said my money can't be refunded & I had to stay in the room that way. When she saw I was getting angry with the service & rudeness, she sent someone to take me to a smaller cigarette smelling room (MS 10) with lower amenities at about 11pm (checked-in/paid ~12noon) for which she then lied that it was the same rate. My whole family was perplexed but my kids were already too tired that my wife & I decided to just sleep and pray never to come back to this hotel again. It was just a terrible experience. I wish I had read & believed the earlier reviews before I booked this hotel.