Sterling Beach

Comentarios destacados

• cajungirlnawlins

  07 mayo 2019
  Unethical

  May 5, 2019 Re: RealJoy Vacations Sterling Beach Unit #601 6627 Thomas Dr Panama City Beach, Florida 32408 4pm Friday, April 26, 2019 As we proceeded to check in at 4pm the door unlocked, the interior door handle falls inside the unit. I called 850-974-0674 immediately and reported it. I also sent an emailed (4:11pm). As we enter the entire place smells like fish (nauseous) Immediately upon entering the unit, the inside door handle fell off and we were welcomed with an overpowering, fishy odor, which permeated throughout the entire unit. The floor contained a sticky substance. an empty water bottle behind the television (photo), and hairs in the adjoining bathroom. I can tell you that these were NOT head hairs. There were hairs on the toilet seat and on the wall (photo) and the toilet bowl was not clean either. There were multiple shards of glass in all of the common areas. I began to pick up some of the glass from the rug in the den. My sister swept the kitchen floor. 4:30pm Friday April 26th: RealJoy Response from Malaya: "Per the conversation, we have contacted our maintenance team and we will have someone on that shortly to get the door handle resolve. Please let us know if you have any additional questions or concerns." 5:25pm I emailed and reported the refrigerator door would not close (the doors were ajar as I proceeded to put water bottles in). Again reported the broken entrance door handle and broken Glass on kitchen floor and rug in living room. 5:26 pm: RealJoy Response, "We have somebody coming out to address these issues for you. Please let us know if you have any questions. We patiently waited for a RealJoy representative come to correct the issues. Friday, April 24th, 7:30pm -8:30pm RealJoy staff attempted to rectify the problems, an hour cleaning the floors and refrig. She apologized and called in another housekeeper Friday, April 24th 9:00pm -10:00pm another cleaning lady came as she mopped the entire unit and vacuumed. The dirt was atrocious. We could not get dressed for Friday night's show because the cleaning lady was cleaning the rooms. Saturday Morning, April 25th: At 2:35am we embarked upon the unit. As we proceeded to enter the unit, this time the door would not open. at all.. Again, I sent an email of our experiences and called the after-hour support. Lisa informed me that she would try to get maintenance to come & open the door. I called back maybe an hour later & Lisa said she had tried getting a locksmith to come to open the door BUT to no avail. I was then told to "use my eyes to see if there were hotels nearby that we could go spend the night in, such as a Hampton Inn. At 4:15am (dogged tired) we were still sitting in the parking lot. My brother is recovering from prostate cancer and is a diabetic. Neither my brother nor I have access to our medications for diabetes and cancer and pain. This was a great concern for him, due to the severity of his illnesses. ReaJoy apologizes and say there is nothing they can do and suggested we find friends to spend the night with. Neither of us are residence of Florida. Both the property manager and after hour management stated "you will definitely get your money back.". April 27th, 11:30am Saturday morning, I called RJ and is told that a locksmith is on the premises. We question why no one contacted us and kept us in the loop-no response from RJ. As of Monday, April 29th, our departure date, I contacted RJ via phone. I was told someone will call me asap. As of Tuesday, April 29th no contact until I contacted them again We requested the a full reimbursement as promised. The manager Chris refused to reimburse us as promised but only a small portion of our money.

  

• Brandi G

  29 junio 2019
  Worst Place ever

  Where do I Begin? I called about 3 weeks before our planned trip to ask about the parking situation. We were going to have 3 vehicles and they only allowed 2 parking passes (which we had to buy) for each unit. I was told that there was a lot across the street that we could use. Ok no problem sounds good. So the check in time is 4:00 and the office closes at 5:00. I was unsure we would make it on time so I asked them to leave our stuff in the unit. We did get there before the office closed (we arrived around 4:50) so we went into The office. When we pulled in I noticed a huge crane and other construction equipment. So the front desk Lady was nice. I asked her were was the lot we Could park the other car and she processed to Tell me we could now park our Other car about half a mile down the road at another Vacasa office that the guy who owned the lot across the street wasnt allowing them to use it anymore. Ok???? Not the best situation but we will work with it. We unload and we take the car down there. Note all over this lot there is no parking and tow away zone signs. But it was another Vacasa office so we felt ok. So the next morning I called down and asked the same lady for the number to that office that I wanted to confirm my car was ok to be there and they knew we were at a Vacasa rental and she said well I think you can park there but it will be $50 To park there for the week she believes. I was LIVID. Thank goodness we have a family friend that has a house down there we were able to park in her driveway. THIS IS SUCH POOR COMMUNICATION. So the next issue we had was when we got there I asked About all the construction equipment and she tells me that they were getting a new roof and that it was suppose to be done this week but the crane is broke so we WILL have access to the pool. OK I didnt know we werent going to have access to the pool. She said they had sent out messages to all the renters. Well I never received any message from VACASA. We would not have rented here if we knew they were not going to have a pool. POOR COMMUNICATION AGAIN!!! So we processed to go Up to the unit by this time it is about 5:30. 1 1/2 hours past the check in time and the cleaning ladies were still in the unit. There were probably there for another 15 minutes after we got to the unit. So the unit wasnt even ready. POOR ORGANIZATION!!!!! At check in we were told we had orange bands that we needed to wear at the POOL and there were tags that needed to be hung in our cars. Ok no problem. Pretty Typical. Well I have never in my life been so harassed by the complex staff and security about having on BANDS. EVEN WHEN WE WERE NOT IN THE POOL. One time we were getting out of the car from dinner and we were headed to the elevators and we were asked were our BANDS. They would come around the pool every 15 minutes to check. Several times we would be walking to the beach and they would ask. They were for the POOL!!!!! HARASSING THE GUEST!!!!! One night the security came up to Our room because they had a complaint from the room beside us about noise that it sounded like someone was moving furniture. He basically came into our unit and was accusing us. We quickly informed him It was not us that maybe he should check upstairs. I do Not believe he should be entering the units at ALL!!! HARASSING THE GUEST!!!! One day we did not have water for about 30 minutes. The internet was down for a whole day. One of the elevators was broken down our day. SO MANY ISSUES!!!!! There were so many rules and restrictions at this place. Thermostat had to stay at 72, had to wear bands at pool, no floats in pool, no balls in pool, no food in pool area, no music at the pool. There was a gate with a code to just get to the beach. And they were constantly checking and harassing everyone about these things. TO MANY RULES!!!! So the amount of money renters pay to stay in these places we should be able To enjoy ourselves without all these Issues. I am Not saying rules and policies should not be there but the harassment that was being done to the guest at this Complex Was disturbing and uncalled For. We could not enjoy our vacation because we were so concerned with what we might be doing wrong or having to worry with all The other issues that was going on. We Will NEVER stay at STERLING BEACH or RENT FROM VACASA!!!! I would not recommend!!!!!

  

• Amy W

  01 julio 2019
  My happy place

  We have been staying here for 15 years and it is always wonderful. The grounds are beautiful, the pool is big, the rooms are all huge, beach-facing, have big balconies, and nicely decorated. The security guards are sticklers about enforcing the rules, but I guess that is what keeps the hotel "nice".

  

• A H

  03 octubre 2019
  RUDE. DISAPPOINTING. CRAP CUSTOMER SERVICE

  FALSE ADVERTISEMENT with properties and room descriptions. Vacasa website is deceiving. Upon booking my vacation on Aug 27th 2019 the Vacasa website mentioned nothing about construction. They know nothing that is going on with the property you are staying at. I called several time to complain and was basically told they just book the condos. Was told they are not local so they are not made aware of anything to do with the actual property. to add fuel to my fire I was told I would be called back and received a TEXT message instead. Talking about passive aggressive... I wasted my money on this vacation and will never book anything through vacasa again. I would highly recommend using another site to book your vacation and if you are set on Vacasa then call the actual property to make sure what Vacasa website says is true and there are no surprises when you arrive. It should not have taken 20 days after booking my vacation for Vacasa to notify me that construction was going on. Even so, I should have at least been given the opportunity to cancel upon receiving that e-mail, but I was not. Who wants to vacation with construction noises. Not relaxing at all. very upset with the whole experience. DO NOT BOOK THROUGH VACASA. I booked my Panama City Beach vacation through Vacasa website directly. While reading the description on the condo it sounded absolutely amazing and it won me over. I booked the vacation and received my "paid in full / confirmation" e-mail the within minutes WHICH DID NOT DISCLOSE CONSTRUCTION ON THE PROPERTY. It wasn't until 20 days after booking I received e-mail that the property I booked was undergoing construction with scaffolding in the front and rear of the building and there would be limited parking due to the construction equipment taking up parking. Also in the e-mail is said the pool, the hot tub the theater room and gym would be closed also. I called vacasa and was directed to call the actual resort because they are just a call center and not local so they could not answer my question. I called the resort immediately to inquire about the construction and how much of a disturbance there would be and was told "hardly noticeable". That was a lie. When we got to the resort the construction was loud and very disturbing. Not a relaxing vacation at all. I complained with the front office and they told me to call Vacasa. Which I did and again was told they had no idea the property was undergoing construction because they are not local and basically was told there was nothing that could be done. Very poor customer service. Was bounced back and forth and still very frustrated. WASTE OF MONEY AND TIME. Thanks for the worst vacation ever.

  

• Tim S

  18 junio 2020
  Sterling beach condo pcd

  Well I live here so I should know that it is a awesome place for any one visiting the PC B area. Family friendly with a large pool, awesome view, friendly staff, a back yard, and a private beach access.