AC Hotel Denver Downtown by Marriott

Comentarios destacados

• 541kaig

  11 noviembre 2020
  Unimpressed DONT STAY HERE

  Im not sure if it was the tiny rooms, or the way my partner and I were greeted upon check-in that left me disgusted. My partner and I are world travelers so to have an experience where we (both black and queer) were undermined and disrespected in a country that we reside in was distasteful and upsetting. Checking in I observed that Ashley front desk staff was being overly kind, and helpful to the couple in front of us asking them if they needed recommendations for the area going as far as pulling out a list to outline things to do downtown. Mindful of this when it was my turn to get checked in Ashley was short, intolerable and RUDE! She was so limited with my partner and I that we had to go back to ask for directions to our room. Ashleys tone and attitude was condescending, passive aggressive and snarky. She asked me for my method of payment and swiped my card without notifying me of what my card was being charged for, or an overview of the fees. She didnt provide me with check-in or out directions, or provide us with any information regarding the rooftop bar. Throughout all of this my assumption is that the her manager Derek overheard the commotion and gave her a 45 dollar voucher, (this was days after the election 45? hmm, Ill digress)to give to us to use at the lobby bar (micro-aggressions ) which I was apprehensive about using and when I decided to do so my card was charged twice as a result. Also Derek did not address my partner and I or the situation. Derek didnt even look at us. Piss poor management! The rooms are small, like tiny and not as described in photos. As far as my experience I am appalled and I plan to write a review on every platform to address the inequities in hospitality. The hotel lacked diversity in staffing and in guest, but Im sure to some thats fine but if youre of the LGBT community, or a person of color this hotel is a hard pass!

  

• tony7858

  22 noviembre 2020
  Great hotel

  Olivia and Ashley exceeded my expectations of service. They get an A+ they were very attentive and personal with my accommodations and I personally enjoy the first class attention. Would recommend the hotel.

  

• victoriab472

  04 enero 2021
  Beautiful Hotel

  We had a Great Room with a Fabulous view on the 18th Floor.Kristina at the front desk was so warm and welcoming upon check in. She also took the time to inform us of the Denver Covid Restrictions. We really appreciated that info. We ordered room service.It took less than 15 minutes and was really good.I highly recommend the AC in Downtown Denver.

  

• Flamery

  02 febrero 2021
  Okay hotel

  The room was not that spacious and the windows could be cleaner. The staff were doing a good job cannot complain. Had to pay for parking of course. The restaurant on the roof totally deserves a visit for the great view.

  

• robix18

  08 febrero 2021
  Staff service subpar

  Just an average staff at AC this time around. I was not greeted at check-in and when the staff finally acknowledged my presence they came off very flustered in every interaction. It seemed they were understaffed and it reflected in their service. The accommodations were just ok and no additional amenities or service was provided to feel like you gained extra value. Will not be back.