Alpenresidenz Ballunspitze

Comentarios destacados

• victorcV3193BI

  24 abril 2019
  bad service; playing area too small

  We had an overall bad service during breakfast and dinner. There were never napkins on the tables; table water was self service; water was never refilled in the room. The playing area was very small and they did not pay a lot of attention to the kids.

  

• Travel826167

  04 junio 2019
  Very personal

  Great location with parking and buses to all surrounding areas.Fantasti setting in front and behind hotel..Staff very helpful and food delightful.A excellent place for families with children.Highly recommend

  

• Romain_B2013

  30 junio 2019
  Great Kinder hotel

  Beautiful location, friendly staff and a lot to do for small kids in the kinder club. We went in June but check that the ski lifts are already open as there is not much to do outside of the hotel otherwise. The food was good but the lunch was quite limited and there were no deserts except for diner.

  

• Marfa_Ivanna

  27 diciembre 2019
  Don't care about their guests and their safety

  On our last day of à week's stay I was outraged by the behaviour of a hotel owner. The absence of emergency plan, unwillingness to solve the raised problem and obsession with own profit destroyed all the positive impressions of the whole holiday. Here is what happened. In the evening (around 8:30 pm) my husband and I felt the toxic smell of burning plastic in our room, it turned out that it was coming from the bathroom. I quickly grabbed all our valuables while my husband rushed to the reception to let them know that there was smth burning either in the bathroom or in the attick as our room was on the last floor. There was no electrician in the hotel so the owner's son arrived to check the premises. It took him 15 minutes to find out what was wrong. It turned out the wires of the fluroscent lamp were burning. So he dismantled the lamp and we went downstairs to the reception. The room was filled with acrid smell. We opened the balcony door as there was no proper air extraction system in the bathroom. At the reception we asked if we were going to be given another room as it stinked so much. We were told there were no rooms available and we had to sleep in our room as their electrician told on the phone that the burning smell was safe!!! The other suggestion was to spend 30--60 minutes in the lobby and wait till the smell airs away. We spent that time and honestly the bathroom was still filled with that terrible smell in the morning, we had to go to the spa zone to take a morning shower. The owner didn't care that we had a child who had to go to bed and actually didn't need to breathe the fire smell. The owner didn't seem to be willing to help. What she offered was pathetically 20% off the spoilt night. No apologies were given. They didn't care that in fact it could cause a fire or that it could have started at night and we could have suffocated in toxic smell. All the owner was thinking about was her own profit. I wonder if we were not in the room and the actual fire started where we would spend the night? Outdoors? Why to sell all the rooms and not have a spare one for an emergency? So if safety is of importance to you, don't book your room there. There is no emergency plan in the hotel.

  

• MinguNavarclesBcnEs

  20 marzo 2020
  Buen restaurante

  Una vez más, en nuestra travesía por la Silvretta elegimos el Ballunspitze para nuestra primera cena antes de partir a las montañas La comida y el trato fue muy correcto Lastima de los clientes escandalosos que aquella noche teníamos en el comedor Sabemos que no es culpa del establecimiento Seguro que volveremos Eso si, la próxima visita no toleraremos que invadan nuestra privacidad ni la de los otros Relación calidad precio excelente