Best Western U. S. Inn

Comentarios destacados

• V4301CPstever

  23 diciembre 2019
  Clean affordable stay

  The breakfast was hot and presentable. There was a variety of things to eat. The hotel was modern. But no elevator. So if you need one this place is not for you. The hotel was a great value and I WILL stay here again if my travels bring me here .

  

• 250RichardB

  25 diciembre 2019
  Survey

  Have stayed at this motel over 6 times over several years on our way to Wyoming. Nice motel. Easy off and on the interstate. Quiet motel, good parking area, clean rooms, reasonable rates .Good breakfast, with large selection of breakfast items.

  

• melK5545TS

  13 abril 2020
  The Best has Won

  Best Western Plus in Mascoutah, IL is a very nice, clean, and hospitable hotel. You will enjoy your stay and the staff the whole time you're there! It's off to itself as if you were in the country, but there's plenty of places to go shopping and do anything you need to do just 3 or so miles away in either direction. We love it! Thank you to everyone involved in our stay at this hotel!

  

• Debbie M

  15 mayo 2020
  Comfortable bed, friendly staff, needs maintenance

  Friendly staff and housekeeping. 753513851 There was no mention in the We Care letter about not providing bottled water to Hold Member guests. The new Covid-19 protocols set by Best Western corporate require that the front desk and lobby sanitization procedures are supposed to be in place in the lobby and across guest touch points throughout the hotel with disinfecting taking place every 2-4 hours. This did not happen. Sanitizing stations are will be installed throughout hotels but I did not see any. Housekeeping is supposed to remove all unnecessary items from guest rooms, such as decorative pillows, bed scarves, paper notepads and pens but our room had all of these things. I don't know if this hotel did the required enhanced and thorough cleaning protocols are supposed to be implemented in guest rooms. Guest rooms will not be entered for 24-72 hours after check-out, at which time the room, linens and all touch points will be cleaned with chemicals aimed at killing COVID-19" As a traveler during this time, I was anxious by what other protocols were dismissed that I could not see. We are just trying to get home during these uncertain times. Though the staff was very pleasant, I was very uncomfortable with the lack of diligence. It's not only this hotel, we stayed in another Best Western and had similar experience but it was cleaner and in good working condition. This seems to be a corporate problem. The toilet in this hotel wasn't attached to the floor. It wiggled and moved around. Carpet was filthy. I found an ear bud part under the mattress pad. Covid-19 or not, these things are unacceptable.

  

• RMFry0205

  28 septiembre 2020
  Best Western, Nashville, IL.

  Even though this place is not 5 star, it is always clean and quiet. I don't need 5 star. As a contractor, clean and quiet is important to me. The staff is excellent and accommodating and always pleasant. The motel sits on the same parking lot with a very good home style restaurant and makes for an excellent place to stay while working.