Chantillys Motor Lodge

Comentarios destacados

• tessiett

  07 diciembre 2020
  Location location

  Booked initially for two nights but extended it for another two. Our room was on the ground floor with double doors opening onto a little garden seating area. Very large room. Bed was comfortable, kitchen with microwave. Large bathroom with sep shower. Good parking, guest laundry. Lovely pool area with spa and guest barbie which u tell the office and they bring out sauces, tools etc etc. the location is very close to down town Taupo. So room was fantastic, only minus could be if it was very hot as there is a heater on the wall which U can put on cool but its really just a fan. The major A+ was the management, what a lovely helpful couple who went beyond helping us. They advised as to sightseeing, walks, restaurants, hence booking the extra days due to their travel hints. It did look like they r handing over to another couple so whether the fantastic standard and service will be of the same excellent standard in the future.

  

• Mobile559302

  25 enero 2021
  Distressing

  I had madee a booking 2 weeks prior to arrival and the other two couples had booked their rooms 6 weeks in advance. It had been arranged that they could drop of there bike gear on arrival but could not have the rooms until after 3pm. After leaving men at V8 car track we proceeded to Chantilly's. Apparantly new owners with wife managing reception. She got very heated that we arrived early (9am) and said she had no bookings for us and could we leave as she was unable to do her work. We asked her numerous times about have we a booking but she kept yelling at us to go so we left a cell phone number and asked her to ring once she was sorted. Two hours later she did ring to say she did have rooms for the other two couples but not for me but had organised a place a couple of blocks away that could take my booking. I proceeded there and paid for room. At 2pm we returned to Chantillys to book in the other two couples but she became non commital that she had rooms and started ranting that because of us turning up early she had been unable to do her work even though we hadnt been there for 4 and a half hours. She continuously ignored us and on talking to others there booking in stories were not as bad but mentioned how rude she is. The worst bit is she called out my name as she did have a room available for me but I did not wish to support her establishment. If you want a stressfree weekend this is not the place.

  

• Dave B

  25 enero 2021
  Great place for a conference

  From the time we arrived we felt like we were being looked after. Stephen made sure that he understood what we required from him to be set up, he kept asking if there was anything else we wanted him to do to set up. When our power point wasn't working as it should of been he made sure that it was sorted. We left on the Sunday after rebooking for next year. Totes recommend Chantilly's for your next conference!

  

• 791io

  15 febrero 2021
  Bad communication

  Booked as we wanted pool and internet. Checked in, very pleasant, took 2 towels, which are located in the reception area for the pool. Ground floor room. Definitely no views only road noise. Gave us wifi code but didn't work. Then they rang us to pay... went to reception, paid was then told the pool was not open due to maintenance and that wifi was also not working properly, but could use the conference room if we wanted to connect.. had to stand in the car park to get signal. Very dissatisfied. On check out , spoke our concerns where we were told that they hadn't been there long, gave us a list of reasons why things were not working.. not my problem. Paid $171 for the 2 things we wanted but didn't get. Ssid they would get Vodafone to credit us $30 for data.... I'm with spark. Took at least 20 minutes they then said they would pay us $50 . Sorry... could have got a room with no view, road noise and no pool or wifi for $60. Not recommend this place until they know what they are doing.

  

• Christine G

  25 febrero 2021
  New owners and it shows

  I have been staying here monthly for over three years but with new owners, its time for a new motel. Check in was painful and I was told there wasnt a booking for me. Yes there was. I was told the receipt would be emailed to my address and she quoted a booking dot com email. I have never used booking dot com for my bookings here. They do have my email address on file. The receipt took three weeks to arrive, after three emails and three phone calls to the new owner. On the second phone call I was told she was very busy and it would be at least a week until the receipt arrived. I dont appreciate the rudeness I experienced and so have found a new motel.