Citrus Grande Hotel Pattaya

Comentarios destacados

• achuIndia

  22 enero 2020
  Even after paying and booking for breakfast, they denied breakfast, worst hotel for the money you are going to pay, book

  Even after paying and booking for breakfast, they denied breakfast, worst hotel for the money you are going to pay, book a 500THB hotel that it better than this nonsense hotel, they claim 5 star or 4 star hotel, it worse than 1star or 2 star ...

  

• heinzekh

  25 enero 2020
  Pleasant

  Really good hotel located near beach and good attractions area. We old couple visited there and check in and out process was little bad of rush but after that everything was good we got a unexpected perfect treatment from them and was awesome experience really. Good breakfast and complimentary drinks. Staffs are professional and good we got our experience good with the staffs help on front desk with information maps and guide a russian staff guy helped us too much and a girl named june really made our days pleasant during our stay. Good choices for breakfast menu and drinks.... really a retuning back experience and hospitable place... thank you citrus....... Wir werden wiederkommen, dank der freundlichen Angestellten an der Rezeption und den Teammitgliedern

  

• shunty12

  19 febrero 2020
  Strict no.. bad for basic privacy and amenities

  This is a review which is being written sitting in same hotel using hotels wifi. We had taken 3 rooms and this is about common observations. Though hotel has a good swimming pool...but that's the only good. The rooms are badly designed. These is a slider glass section separating toilet from room Now comes the bad part. The glass section is open partially from many sides as sliders are not edge to edge. The toilet door always remains open.. no option of bolting. The coffee / fridge section is inside toilet and needs to open toilet window to make coffee or go inside toilet and make. The room service is pathetic, ask for anything and expect minimum 30-40 minutes delay. Expect No help from front desk as well. They are running 10 buildings of room with Minimum staff. There is a software based lighting control.. which is a night mare... wrong light's keep turning on and off.. my main Ligh t never turned off...and housekeeping was helpless. Same was issue in adjoining rooms toilet light (glass toilet is in bedroom itself) And last is the reading light coming out of your pillow Attaching pics also. Better avoid if with family...or friends for privacy issues and useless problems. If coming single..you can get atleast get better options.

  

• iulliaZdorovetskiy

  19 marzo 2020

  really a best place I stayed, hotel have a signature swimming pool and the breakfast. It full of Ruski peopl which is very nice for us and we stayed all stay enjoyed too much which is also very nice Room clean 100%, pool big safe and my liked too much,, the Trainee speak ruski very nice friendly and helped so much big big thankful, manager reception offer us bisplatno cuppicino cofee very nice generous people. I will again and again come,, recommend ,

  

• NTHA2020

  31 agosto 2020
  Senseless arguments with staffs

  First of, big thanks for a decent room and general services at this hotel. This review is about the mindset of staffs. Its a difficult times during the pandemic. Its understandable for certain services not able to make the grade. However, the disregards of hospitality mindset is unacceptable. Im stucking in the quarantine at this hotel. I had a package needed to be delivered to my room. Unfortunately, theres a delay for couple days plus some misfortunes from the parcel services. The sender complaint to the hotel. From what he said he told the hotel and didnt say rude things- Dont you have a department to take care parcel? said he. I have rang the hotel and asked May you please check the parcel for me? Its shown as delivered - Were busy Ring the other number. Ok got it. To be flank, there was a mixed between nice and irresponsible. Nonetheless, I was aware that I shouldnt bother them too much as well. But shouldnt I worry about the delivered package on the tracking? Thanks to the excellence customer service. 2 days later when the packages arrived they rang me, and gave me some beautiful words. They rang me and said its inappropriate to complain to us, We didnt make mistake You called us yesterday and wrongfully complaint to us I said No i didnt call you, its the sender. They denied and said no it was me. We exchanged the non-senselessness for a bit. If it was me on the other side of phone line I would have said to myself Im glad that customer got the packages Its a bit rough but Im glad that we made it. On the other hand, they said You were wrong!. Even though it wasnt me who complaint to them earlier?. Id like to lightly asked why would the staff who talked to me why would you lost the head over some minor stuffs? As a professional myself, I work in a much colder business. I could but I have never raised such voice inappropriately like that? Im wondering would I ever got raised, paid, or earned respects from my customers- if i declared oneself in such manner. I have had much much worse hotels before. This hotel is quite nice actually. However, my past experience when something went sour I got some sincere apologies. So i carried on, and never had a real complain before. In a lifetime i never had a hospitality staffs tried to pick a senseless fight with me. Its a 2 stars from me. 1 star for the apologies from manager. I totally understand that its impossible for humans management to be impeccable. But its hard for me not to upset by it.