Clarion Inn & Suites by Hampton Convention Center

Comentarios destacados

• bluebear0502

  09 julio 2017
  Don't Overpay for this Stay

  Know Before You Go: *Located near several hotels in the area...convenient location, close to expressway and food places. *There is a $25 incidental fee if you use a credit card, and a $100 incidental fee if you are paying cash. You will need to have this money in your account or on hand in order to check in. *The hallways have low ceilings, as do the ceilings when you get into the room and the bathroom (not for tall people.) The bathroom is on the small side (not for large people.) *The tv did not work here at night. The hotel said it was a power outage. The tv didn't come back on until morning. *The fire alarm randomly went off in the middle of the night. Although I am a Choice Privileges member, I was not given anywhere near the price in "points" that I paid for the room. I certainly can't "give them another chance" with the points offered. It may have been due to people who complain trying to get things given to them and that is why they handle things a certain way. I didn't complain about the small things, housekeeping flaws or the loud ac etc. However, I really was annoyed that I paid for a hotel and expected a working tv to watch, in addition to the hallways being quiet at night and not having fire alarms going off...so I felt my dissatisfaction was justified. For these reasons, I can't recommend the hotel for the price.

  

• Ari N

  26 octubre 2017
  Find another hotel in the area even if you have to pay more.

  I have stayed at this hotel many times in the past. This experience was the worst. We received poor treatment from management regarding the conditions of the room. We were most dissatisfied with the bathroom. It had not been cleaned prior to our arrival and we were blamed by the manager on duty Alyssa. We had not used a single bath towel or anything, only the sink and toilet; we checked-in and left to enjoy our homecoming festivities. We returned from our events around 2:00 AM noticing the soap scum and filth of the tub. She proceeded to ask why we did not call at 2:00 AM, as if the tub could be cleaned at 2:00 AM. We waited til the morning when housekeeping could come clean. With an attitude, she ask " What do you want me to do?" Zero customer service skills and not a single apology. After a morning run around and three phone calls, our room was cleaned around 2:00 PM. The next night, we noticed there was a family of roaches. We called down to the night manager and spoke with the front desk upon check out. I have been trying to speak with the GM, Jason Bhuller, regarding the conditions and treatment by the manager on duty. He emailed saying he would call me. I have not heard from him, at all. I reached out to their corporate office to voice my concerns and treatment. I received my first apology since reporting the conditions from the corporate office. I asked for refund and was only given 20% off for each night by the hotel. The corporate office gave me reward points. I have attached pictures below. The affordable price is not worth the poor treatment and cockroaches. I would like to commend our housekeeper Suzette (sp) for making sure the room was up to par. Find another hotel in the area, even if it is more expensive.

  

• MaryJG1

  14 noviembre 2017
  Don't eat the breakfast!!

  Check in was good, room was clean. We had a two day stay, Friday to Sunday. Sat. morning we went down to breakfast, eggs looked like they were scrambled in a bowl and poured into a pan then set out for customer consumption. Breakfast attendant emptied trash then proceeded to refill coffee cups etc.WITHOUT CHANGING THE GLOVES SHE WORE TO EMPTY THE TRASH OR WASH HER HANDS. I reported this to the front desk clerk but se didn't seem to care and answered the phone while I was still talking to her. Sunday morning we ate at the Waffle House. I work in a Hotel and would never dream of treating a guest the way I was treated by the front desk clerk that Saturday morning. One bad attitude spoils the whole bunch, we will definitely NOT stay there again.

  

• Stacey-Anne J

  15 julio 2018
  Family Reunion

  To be quite honest my first impression of this hotel from the outside concerned me but I will say I was pleasantly surprised. Although its apparent that this hotel is fairly old everything was neat, clean and well kept. The staff was also friendly and courteous. If it wasnt for the discounted price for the reunion I wouldnt have stayed here based on my first impression. I would strongly encourage updating this facility. You can tell that there was some upgrades to the bathrooms but things like the room doors and dark colored furniture should be changed.

  

• staleyst

  19 julio 2018
  Good Hotel for the Money

  The hotel is clean, staff is courteous and the hotel lobby is welcoming. You can tell that some updating has been completed. Breakfast was "good and the breakfast area was very clean and well kept." I really appreciated the turkey sausage and turkey bacon served during breakfast. This hotel was very good for the price.