Courtyard Houston Kemah

Comentarios destacados

• Kathi B

  09 julio 2019
  Boardwalk Area Beauty

  We had so much fun visiting the Kemah Boardwalk and staying at the Holiday Inn. This location is awesome. Lots of really fun restaurants with live music within walking distance and one across the street. The Kemah Boardwalk is only 5 blocks away and it is an easy walk. The hotel is modern, clean and the rooms were nicely decorated. We hope to be back to Kemah soon and we will plan to stay at the Holiday Inn Kemah again.

  

• danirose2

  11 agosto 2019
  Anniversary Celebration

  Perfectly located next to the Kemah Boardwalk. The rooms were great. Love how they have redone the bathrooms to have a walk in shower. Customer service was great and the food we ordered from room service was excellent. Also you can tak a golf cart to the Boardwalk for $4 for a couple and avoid the hassle of parking and walking to your destination. The lady who drives it is super friendly.

  

• DJC824

  25 agosto 2019
  Very nice room

  I was very pleased with the look of the room. Very clean and nice decor. Wish I would have saw how cheap room service was! Breakfast was like $10 bucks for room service. Certainly a great price. I would stay here again!

  

• mse426

  19 marzo 2020
  Disappointed In Texas

  I along with a couple of co-workers stayed at this property a couple of years ago and had a good experience. The location is fantastic with plenty of excellent restaurants within walking distance. Unfortunately my most recent visit during early March was much different. Yes the hotel is doing some updates so the fitness center and business center are in a hallway off to the side. Both were still easily accessible / useable and had really no bearing on my overall experience. The hotel restaurant is what you would typically expect from a hotel restaurant and the bartenders and servers were quite pleasant. Issues with my stay began on the fourth night when I noticed small bites on my right arm. After checking the bed and pillows I found a bed bug (see attached photo). I brought this to the attention of Rodney who was working the front desk and he quickly moved me to a new room. I was obviously not thrilled about the situation but also understand that when you travel as much as I do something like this is bound to happen at some point. When speaking with the Front Desk Rep I asked him to have the manager (Donna Fuller) contact me so I could have a 5 or 10 minute conversation with her. At that time I even stated I wasn't seeking any points, discounts or free nights for the incident with the bed bug, and only wanted a simple conversation. After two days Ms Fuller still had not contacted me. Again I spoke with Rodney to confirm that he had passed my request on to the manager Mrs Fuller and he assured me he had. Two more additional days passed and still no contact from the manager. At this point I checked out (3 nights early) as well as had my co-workers check out. I truly find it sad that a IHG manager can not find 5 or 10 minutes to talk to a guest (I've been a Reward member 12 years and Spire Elite for a majority of them) in a span of 4 or 5 days. Mrs Fuller did not even make an attempt. I had no emails from her and no missed calls. Two days after checking out I contacted IHG Coporate and explained my issue (at this point I'm more upset by the lack of effort from the Hotel Manager than I am the bed bug). Corporate informed me that someone from the hotel would be in contact within the next 72 hours. I waited and waited and again no attempt by the Hotel Manager was made. A week after the original call to corporate i called them again for any update on my case number. The IHG Corporate Rep informed me that the hotel responded to them and stated I had made a false claim. That response is completely unacceptable and a slap in the face. This response raises the concern of whether or not that room was properly cleaned after i moved out of it and before the next guest checked into it. Also, why would i make a false claim such as this, then go through the trouble of trying to contact the manager Donna Fuller twice while I was still at the property, then call corporate and then call corporate again a week later all while at the same time not asking for points, discounts or anything else except for a simple conversation. I truly believe this goes to show how unappreciated and undervalued loyal Spire members are to both Donna Fuller and this particular IHG property. I personally will never stay at this property again and if you find yourself in the Kemah / Galveston TX area I strongly suggest you look at one of the other IHG properties in the area that would love to provide you with a great travel experience.

  

• 1dadof3

  11 octubre 2020
  Under construction!

  Restaurant and bar are not avaulable. Location location location Very much walking distance to boardwalk and our favorite restaurant tbone toms! Staff was excellent and room value amazing. Family of 5 got the 2 bedroim suite Highly recommend it. 2 king size beds and 1 sifa sleeper with a keurig mini fridge double sink in the restriom 2 safes in the roim and a keurig! Only complaintbis the view frim our suite was nin existant and housekeping crew left a womens underwear in one of the closets from previos inhabitants. But the value of this room will have us back! Oh yeah room had 3 TVs!!!