Courtyard Nashville/Opryland

Comentarios destacados

• Karkies

  13 octubre 2019
  Its a Standard Courtyard Marriott, nothing special

  To be expected. Standard Marriott, nothing special. There ARE fridges and microwaves in the rooms, which is nice. The room kinda smelled like sweaty gym locker room and could not be fixed by blasting the AC and opening the window. Bed was comfy. Shuttle was free to Opryland which was great. Free parking, yay!

  

• JenniferAston

  21 octubre 2019
  Issue Was Resolved!

  This Courtyard by Marriott is owned by the Opryland Hospitality company and the experience was not what we have come to expect from a Courtyard. One of our group had an issue with their shower (it was barely working)...they informed the front desk early on Saturday morning (after the first time trying to user shower) and were told that the issue would be fixed. When we returned to the hotel, late in the evening, the shower had not been fixed. They spoke with the Front Desk, once again, and were told they would take another look. After a couple of hours, they were told there was nothing to be done (after they had all day to fix it). Upon checkout, the guest requested a discount or some sort of "compensation" for the trouble and all they got was a "sorry". Also, when we would gather in the evening, for drinks, etc., if anything was being cooked in the kitchen, the fumes were almost unbearable. Evidently, the exhaust fan wasn't functioning properly and it made it very difficult to gather (we were a group of 21). One guest reported that housekeeping didn't replenish their coffee.....we didn't have a laundry bag in our room, etc. While the place looked nice and shiny, there are some issues and, as I said, it was not the "Marriott" experience we were accustomed to. On a good note...the bartender made really good drinks! UPDATE: It's too bad that the GM wasn't made aware of the issue. Upon arriving home, I sent an email to the Sales Manager, who forwarded to the GM. I received a personal phone call with a sincere apology. Plus.....the group members with the shower issue were given a refund of one night's stay + tax. It's too bad the staff didn't make her aware of the issue.....as she was going to personally visit the room in question and ensure the shower was fixed. So, it looks like the staff just needs a little more training in communication and customer service. She was also going to check into the issue with the preparation of food and why the fumes were so overwhelming. We would stay here again, knowing that our issues weren't dismissed entirely.

  

• Lifesgoodinjboro

  23 febrero 2020
  Always a GREAT stay after 6 times!

  We stay here a couple of times a year for at least 2 nights per visit. Although our favorite Desk rep (Erin) isnt there the service is still good. He is a gem wherever he is! The location is great and bedding always clean comfy and makes for a good nights sleep. The AC is important (asthma) and we can always count on a cold room. The bathrooms are clean and I have no complaints! They have an order counter with several options for a good breakfast. Avocado on toast is my favorite I highly recommend.

  

• gardeningteacher8

  18 octubre 2020
  Nice hotel

  We enjoyed our stay. I wish times were different and the starbucks would have been open. We enjoyed the bed. The bathroom was nice sized with sink outside was convenient for our family. Close to things but set back and was quiet and secluded feeling. We would stay here again.

  

• 566ginae

  19 noviembre 2020
  Friendly and accommodating Assistant General Manager and staff

  Ashley, the AGM is very friendly and makes you feel welcomed and wanted as soon as you walk in the door! Joanna, Andre, and the other Front Desk agents are very friendly and helpful also. There are A LOT of hotels to chose from in this area but a hospitable staff ALWAYS make the difference. I am travelling for work and will be in the Nashville area for a few weeks. There's no reason for me to go any where else when everyone here makes me feel right at home! Gina E. Franklin