Fairmont Mountainside Vacation Villas

Comentarios destacados

• rubyrjm

  21 febrero 2020
  Great place to stay as a family

  I stayed here with my family as a child and now, as an adult, I have come with my family. This is our third time staying here and we will be back. The two bedroom unit is a good size. The kitchen is well equipped, although you have to bring all your food (including salt and pepper). There is a dishwasher, washer and dryer (soap supplied, but no fabric softener sheets). The TVs have decent cable and the wifi is good quality (it's an additional $18? charge). We also like the pool and activities at the Rec centre. There are scheduled crafts and activities to sign up for, which are great for the days we aren't skiing. The staff are kind and helpful.

  

• I372UWmikee

  25 julio 2020
  Great Family Vacation

  We have had a winter week here for years. This week we rented four nights overlooking hole #12 which we enjoyed very much. Our boys loved watching people tee off and hit balls across the water (well, many of them went in the water. haha). The units here have been well maintained over the years with upgrades in the number and type of TV's, better quality internet in the units and upgraded bathrooms. The floors are a little squeaky in some places but overall we love coming here. Due to COVID-19 use of the pools at the rec centre was very limited and we stood in line one day and couldn't get a time that day in the pool. But, we understand that things are the way they are right now and we found other fun ways to spend our days such as golfing, floating down the river, zip lining and mini golfing. It was a fun few days and gave us somewhere to go as most things are shut down these days due to the pandemic.

  

• Borealis1975

  30 julio 2020
  Some units no A/C - beware stranger walking into living room

  My parents have a timeshare on the Riverside villas side. The last two years they have swapped for Mountainside. We are currently staying here during a heatwave and are in a unit without AC. Parents have been advised that due to covid they havent been able to install AC in all units. As the bedroom and Murphy bed is upstairs airflow is extremely warm and limited even with windows open. The kids are so uncomfortable. We asked for air fans as not each sleeping area in the unit has them. The staff were kind and provided what they could but said there werent enough. Now tonight at 1030pm at night a complete stranger walked into the living room as we had the sliding doors open but the screen door does not lock. Thank God it was not the kids that had the fright! This is not acceptable. Mountainside needs to equip each unit with AC and make the sliding doors locking for guest safety. I am asking my mom to talk to reception first thing in the morning to see if we can be relocated. It is not right to have people walking into your living room because you have to keep the windows open. Beware of unit L6 if you must stay here.

  

• Robert B

  21 agosto 2020
  Nice villa, poor management

  Check in is at 4 pm. We arrived at 4 pm and were told that check in was delayed and they had no idea when unit would be available. We were kept waiting for over 2 1/2 hours. The reception (who were considerate) told us to come back tomorrow to talk to management about the unacceptable delay. When I returned to the office and informed the receptionist why I was there she walked about 15 feet and talked to the manager who was sitting at a computer. After a discussion, within my sight, with 3 other staff members the manager apparently did not feel it was necessary to talk to me. She had one of the staff members "deal" with me. The staff member, in a rather condescending manner, gave me a number of excuses of why the unit was not ready at check in. It was apparent that they knew the unit was not going to be ready at check in but did not have the courtesy to inform us in advance so we could have managed the delay. Nor did the staff member extend any sort of apology. I left feeling very ill treated.

  

• Covidescapedude

  28 febrero 2021
  NO Hot Springs available at hotels in Fairmont

  Stayed at mountain side villas this weekend Feb 26-27. Checked in and was told that all pools were booked until Sunday ( the day we check out. No warnings given on website. Staff said to go up the hill for main resort public pools. NOPE!! They canceled all public pool time a few days before to guest of that hotel only. On the weekends!!! Thats ok they said, go to the Radium pools . Were flagged down by a family exiting the Radium hot springs parking lot- they said that it took them 3 hours out in the cold to get in. We were 3 hours before closing. These hotels are charging full rates and advertising full amenities of a hot springs destination , booking rooms to capacity knowing full well that you cant have the experience you paid for. Fraudulent!!! Unapologetic!! SUCKERS!!! Avoid the fairmont valley unless you are just driving though. Biggest cash grab I have ever experienced!!!!