Hilton Garden Inn Allentown West

Comentarios destacados

• Escarmar

  23 noviembre 2012
  Cómodo

  Muy buen hotel, buen servicio, excelentes habitaciones, con todos los servicios, muy limpio y a un costado de la ruta 78 que comunica con New Jersey. Internet incluido, buen servicio de desayunos, gimnasio, aire acondicionado, cercano a algunos restaurantes de buena calidad

  

• Pedro L

  27 junio 2015
  Excelente experiencia al visitar Pensylvania

  La zona es muy buena para trabajar, con fácil acceso a las carreteras de la zona, el hotel ofrece una ambiente muy bueno para trabajar relajado y de ser necesario descansar. La pileta es muy buena y todas las instalaciones estan muy bien mantenidas.

  

• Mónica Gayle P

  04 mayo 2017
  Buena opción si visitas Lehigh Valley

  El hotel está muy bien ubicado entre la 78 y la 100. Hay restaurantes, walmart, Whole Foods, Walgreens y un mall muy cerca y fácil de llegar. El personal te recibe muy bien y la calidad de los alimentos en buena.

  

• Saturn114

  21 agosto 2020
  Awful

  Stayed for one night was not satisfied at all. I have stayed in many Hiltons and I am a Hilton honors member and I was very disappointed, the hotel was dirty and needs an updating. Will not stay here again not worth the money.

  

• hollyb488

  29 diciembre 2020
  Not our usual experience; we won't return

  We needed to visit Allentown to give the caregiver a break for an elderly parent. Since the pandemic started, we had limited our visits and stays, but this trip was a necessity. We always check rates for the best family-friendly hotel and The Hilton Garden Inn Allentown West was one of our go-to hotels. We've stayed at least 5 or 6 times over the last 2 years. We even hung in there during a recent renovation and remodel of the hotel. However, the most recent stay was abysmal. They've contracted with a company to house over 100 workers for an extended stay and we felt like the quality of the hotel has been compromised and the commitment to providing a family-friendly atmosphere has been compromised. These long-term guests take the mask mandate lightly and ignore elevator minimums. And the halls reeked of marijuana; every time we opened the door to our room or even got close to the door inside the room, it smelled like a Pepe LePew and Snoop Dogg were partying. It seemed like the long-term guests had turned a nice facility into their home turf and the hotel felt more like a flop house. All in all, it did not feel like the family-friendly hotel we used to know it to be and we felt like we were compromising our health and the health of our elderly parent by staying in an atmosphere where COVID protocols were so casually adhered to. We mentioned the smoke problem to the front desk and they indicated that this was not a new problem. (This is a no-smoking hotel.) We reached out to Hilton, who referred us back to the hotel. The director of sales sent us a boilerplate email with this quote: "We do strictly enforce mask wearing, we cannot possibly control what people choose to do." (So you enforce it, but you don't?) There was also a comment about something else we had not even commented on with corporate, so clearly, communication is not up to par, either.