Hilton Garden Inn Atlanta Northpoint

Comentarios destacados

• pansas22

  22 diciembre 2019
  Personal extremadamente amable

  Me aloje 4 días acá, todas las personas que trabajan aquí fueron súper amables, desde la mesera del restaurante en el desayuno, hasta wagner el cocinero, la persona que te lleva en el Shirley y el recepcionista del turno tarde también,no recuerdo su nombre pero era venezolano. El lugar agradable y con buen desayuno .

  

• deannacrase1832

  30 enero 2020
  Hotel Stay

  Great Place to Stay, so close to many venues and shuttle service to everything. The staff was very helpful, and remembered us. My room was large and very clean. The beds, pillows, etc. were very comfortable, and loved the window shades that blocked out the light

  

• DaraSKS

  27 febrero 2020
  Nice rooms & great location

  The room was spacious, modern, and comfortable. The beds were comfortable. The bathroom has a huge bathtub. The towels were nice and thick. There is a microwave and fridge...also hair dryer in the bathroom. Lots of USB ports around the room. Lobby is very nice and comfy with a fireplace, and the staff was friendly. Breakfast was great. There are a lot of food options within two miles - and the driving is easy. There are even places across the street you could walk to if you wanted they're that close. There is also a Publix within 5 minutes.

  

• soulsteelgray

  13 octubre 2020
  Solid hotel for the price

  For the price we paid for an overnight stay, you could certainly do much worse. The room was clean as a whistle and was very comfortable. I appreciated seeing Hiltons commitment to making sure everything was clean and sanitized through their CleanStay initiative. As an odd side note, it did make it very easy to tell if any rooms were booked or not, as the seal would be broken if a guest had already entered the room... not sure how other people might feel knowing if your room was occupied or not based on that indicator. It might not be as much of an issue if it was a night where the hotel was booked full, but we stayed during the week and it was very quiet as the hotel was not booked to capacity. Also unusual, but not a deal breaker, was that the shower took awhile to get the hot water going. It came after a bit but took long enough that we thought maybe something was wrongonce the hot water got going though, it was certainly hot! All in all, this is a great hotel and I think you could easily pay more for less quality at a different place if you arent careful.

  

• Indiangurl Q

  24 diciembre 2020
  Rude, Unprofessional Night Staff &Seriously dirty Rooms

  I reserved a room from 12-21-2020 to 12-28-2020. I arrived on 12-21-2020 around 6:36 p.m. immediately upon arrival I was meet with a large, loud, rude, unprofessional , and wicked employee name "Steph". First off I did not know he worked for the hotel because he was sitting in the lobby with a computer tablet with plugs everywhere and he wore no uniform nor name tag. He yelled out to me again once I approached the front desk. He did not want to get up or be bothered. I told him I had a reservation, and gave him my name. Once, he found my reservation he asked how would I be paying. I stated cash. Steph, then stated we don't take cash either CC or DC, I explained that according the their website , they accepted cash, credit or debit form of payment. Steph refused to accept my cash payment. (Not Policy) I chose my cc. Steph , then said there's an additional fee for incidental. I asked Steph what was the exact amount of the additional fee and he could not provide me an answer. He sighed and stated just put your card in the machine. (Surprise Fee Upcharge)After, I inserted my card, Steph, then stated the incidental fee was $68.95. (Dishonest) In addition, I was assigned room #305 when I approached the room it contain a blue sticker attached to the door stating the room had undergone a 100% thorough cleaning. (Lie). I entered the room with my things. Upon entering I found the tub disgustingly dirty. It had a dirt ring, hair, and candle wax in and around it. I reported the dirty room to Steph and he called the police and had me kicked out the hotel . I DO NOT RECOMMEND THSI HOTEL.I contacted GM Terry Bryant he is just as disgusting as the tub in room #305. Be cautious if you do business with Hilton garden Inn Northpoint mall. They upcharge, fabricate the cleanliness of the rooms especially during a pandemic. Staff don't follow COVID safety guidelines and the male hispanic housekeeper enter your room unannounced. Very scary and dangerous, be careful, watch your kids and teenagers if you do decide to stay there.