Hilton Garden Inn Macon / Mercer University

Comentarios destacados

• Mitssy R

  31 octubre 2014
  Cómodo y tranquilo

  El lugar es tranquilo, limpio y bonito. Las habitaciones son cómodas, camas de tamaño acceptable y almohadas confortables. El servicio de desayuno es suficiente y bueno por el precio que tiene. Además, se puede cenar en el restaurant del hotel. Las habitaciones son amplias, limpias, cómodas y con el mobiliario preciso. El personal es amable, dispuesto a escuchar para mejorar y responde bien a las solicitudes de ayuda.

  

• Cesar G

  23 marzo 2017
  olores fetidos hab 221

  Nos sentiamos muy mal cunado ibamos al baño olores fetidos que salian del lavamano y de la toilet en la mañana decidi check-out e irme y demasiado costoso comparado con el Marriott townplace que esta a menos de 100 yardas del Hilton Garden Inn y esta recien inaugurado todo nuevo y limpio

  

• drobinson51

  14 marzo 2020
  My business stay at Hilton Garden Inn Macon/ Mercer University

  Customer service was impeccable! Every staff member who I encountered greeted me with a warm smile and eye contact, showing me that they were concerned about my needs and comfort. The room was exceedingly clean and fresh. My breakfast was delicious and accurately prepared! Thank you Hilton Garden Inn Macon/ Mercer University for an amazing stay!!!

  

• Deborah H

  22 agosto 2020
  Terrible Stay

  Nothing I spires confidence and says "welcome" like a huge paper sign warning that if you catch/die from COVID19 Georgia laws prevent you from suing! They must have a high rate in the area or among staff...in the last week of travels we have not encountered anything like that, including a Hilton property in Valdosta. That was only the beginning. About 1 AM our neighbors arrived. Then ensued two and a half hours of loud TV, loud talk and guffaws which could be heard through the paper thin wall. After two calls to front desk, they finally settled down about 330. The road noise and some kind of loud intermittent vibratory buzzing also contributed to the horrible night. No breakfast served here...the only Hilton property that we stayed at that did not have breakfast. Only a bag with a couple of high sugar and preservatives laden pastries. Due to covid risk concerns at this property ( welcome sign comes into play) we passed. Sour, curdled creamers made the coffee not consumable. The front desk agent could not have been more indifferent. We are Hilton Honors members for many years and have never had this kind of experience. The wanton surliness of the morning desk agent was the final straw. While times are clearly different and the staff have limited control over guests' behavior, they could certainly do a better job...we experienced it in other places in Georgia, Illinois and Wisconsin. I could not in good conscience,recommend staying here.

  

• Ron D

  18 mayo 2020
  Not yet back to pre COVID standards

  Family and I stayed in a Junior Suite after driving from Michigan to Macon. We picked a Garden Inn as we often choose Hilton properties and the Garden Inn's are normally a step up from the Hampton Inn. Pull out sofa was not comfortable based on feedback from my son who could not get any sleep. Bedding for pullout was not in room and staff asked us to go back down and grab it because they only had one employee on duty. Pool and bar were closed due to covid regs. Breakfast was lackluster at best. I guess I should just be thankful they were open after 14 hours of driving. But I wish I had picked another place so my kid had a real bed.