Hilton Garden Inn Roanoke Rapids / Carolina Crossroads

Comentarios destacados

• Tarheels2012

  04 enero 2021
  Don't stay here

  Multiple issues with this place even though we were just using it to crash from a long road trip. Definitely the Hilton "Clean Stay" is not used here. It's just a sticker on the door. The place completely smells like dog urine and I saw 2 employee's not wearing masks at all and talking to customers. The room had so much dust on the TV and nightstand that I'm pretty sure it's never touched.

  

• PeterAK99

  27 enero 2021
  One to avoid if you're concerned about Covid

  Handy to I-95 but not paying attention to Covid protocols. Stayed here because of Hilton's commitment to making travel safe during the pandemic. Has a large lobby with hands-free entry and wipes for the cart, but most guests during my stay were unmasked. Our room had the Hilton blue label which supposedly ensures cleanliness. But our suite was shabby and not well cleaned. Shower was laced with black mold. At breakfast unmasked group sitting around a lobby table. It may be convenient to the interstate but I sure can't recommend it and don't think it lives up to Hilton standards that I experience elsewhere.

  

• Rebecca R

  05 febrero 2021
  Below hgi standards

  The lobby is nice. However the rooms are old and dark. The lights are not adequate. The room was clean though. But the hall carpets were dingy and dirty. There were towels in the hall Also be aware that some of rooms in the back face 95 and are not quiet if the road noise bothers you I asked for a quiet room but facing another direction would be better I didnt have the energy to ask to change rooms. So thats my bad Overall this property is well below usual hgi standards and I would look elsewhere Its just old and depressing

  

• rickatdinner

  18 febrero 2021
  Dirty Drive by this place

  Front staff was delightful but anything good ended there. Found old food in the refrigerator, dirty floors, hairs in the bathroom, cigarettes all over the floor in the room smelling of smoke. With Covid protocols it is completely unacceptable to have had these situations, this place is disgusting. I am a diamond member with over 120 nights a year in hotels. This has brought doubt in my mind of the Hilton franchise. Shame on them..... Drive by this dump

  

• Relax489072

  02 marzo 2021
  Needs Much Improvement!

  One night stay for business, thank goodness. TV stopped working, coffee maker didnt work, but thankfully coffee in lobby. Plugged cell phone charger into the hotel provided chargers on end table and screen immediately went out on phone. May be coincidental but no issues with the phone prior and it happened the second we plugged it in. Bathroom had a sour smell. While showering before checkout realized smell was coming from the shower curtain. Lastly, when leaving we noticed box breakfasts near the front desk. We assumed it was for all the guests since they usually have hot breakfast included but not now because of covid. When we started to take one the desk clerk said those are for Gold members only or we could purchase for $5/box. Overall, glad we were only there one night. Needs improvement. And these issues cannot be blamed on Covid.