Holiday Inn Express & Suites Lubbock Central - Univ Area

Comentarios destacados

• michaelcraig72

  10 junio 2020
  Always a pleasure here!

  Its so nice to see a smiling face greeting you when you arrive after a long day on the road. Ive been at this people ya few times in the past two months and Bvavik, the front desk attendant always has a great smile, very pleasant to speak to, and just awesome customer service. Ill always stay here when Im in town. Clean rooms, newer property, fitness center is great, and so many food options near by.

  

• cooperbrandi84

  30 junio 2020
  Dirty and no customer service

  Upon arrival, two of our group hotel rooms were extremely dirty - Dirt on the floor, pee under the toilet seat, crusty something on the door handle in both the bathroom and main doors. I brought it to the attention of the front desk and they gave us a broom, spray bottle and Clorox wipes and told us we could clean it. So, I was wiping off someones urine with no gloves, not ppe, nothing! It was disgusting. For all this, they discounted my room by $10 and told me that was all they could do. The customer service was horrendous. I would strongly advise finding a different place to stay, especially during Covid-19.

  

• smileynvp

  21 agosto 2020
  Great location

  This property has a great location for all things Texas Tech. This was our 2nd time to stay here. The staff is helpful and friendly. They have made modifications to breakfast because of COVID and I feel that it is a very safe environment.

  

• Geohiker4

  30 diciembre 2020
  Rough night

  Booked two rooms at this hotel. Check-in took a long time; I had to swipe my bank card multiple times for some reason, and the manager had to assist. Both rooms had issues with noise. You can easily hear footsteps and TV's from neighboring rooms... also traffic from the highway which kept us up most of the night. We had a problem with the door locking us out of the room so the manager had to use tools to get the door open. Breakfast was not good. I have never left online reviews until we stayed here. We had too many issues and management seemed overwhelmed when I voiced concerns. It was clear that other guests had a rough night as well. I would not recommend this hotel... There are plenty of others to choose from in Lubbock, Tx.

  

• JMRGF

  22 febrero 2021
  EL PEOR HOTEL

  A pesar de la pandemia la habitación estaba muy sucia, con pelos en la tina, el despachador del shower gel no servía, CERO SERVICIO AL CLIENTE. Me quejé la primera noche debido a que el teléfono no servía para llamar al lobby y lo sucio de la habitación. La respuesta es que al día siguiente lo comentarían con housekeeping. Temprano a la mañana siguiente le dije a la persona de la recepcion de nombre Audrey o algo parecido, que era impensable lo sucio de la habitación, pelos en el baño, etc... dijo que lo hablaría con su manager. Regresando ese día en la noche, TOTALMENTE A PROPÓSITO, LA HABITACIÓN NO ESTABA HECHA! las camas con la funda de la almohada manchada, las toallas y todo el baño tal como lo dejamos en la mañana,!!!! Los basureros sin vaciar, con la basura del día anterior, el shower gel sin componer y asqueroso aún estando en pandemia,, Bajé a hablar con Toni y me dijo que solo podía cambiarme de cuarto SIN NADIE QUE ME AYUDARA al traspaso apesar de que me encontraba sola con mi mamá de 84 años, maletas y varias cosas. Toni subió a ver el estado de la habitación y no le quedó de otra más que ver esa inmundicia. Obviamente nos TUVIMOS que quedar en esa sucia habitación y al día siguiente al hablar con el gerente Jacob, su respuesta fue que ni modo, que ellos habían ofrecido otra habitación a las 11 pm para mudarme yo sola!!! Su actitud PEOR que las de la recepción y por eso se entiende que ese hotel esté en esas condiciones!!! Ojalá esto lo lea el MAIN MANAGER de Holyday Inn ya que nunca pisaré un hotel de estos en mi vida.