Home2 Suites By Hilton Austin Airport

Comentarios destacados

• debbiesW7911GU

  22 mayo 2020
  No Airport Shuttle

  The room and hotel were very clean and lady at desk very nice. However the problem we had was the air port shuttle is not running because of COVID 19 and wasn't told until we arrived at the airport~so had to walk across two parking garages dragging 2 large bags and 2 carry on bags to get a taxi or UBER ~It took us over an hour and a half to finally get an UBER>The hotel did reimburse us for the tab but it was a huge inconvenience to say the least!

  

• michaelcraig72

  17 agosto 2020
  One of my best stays in Austin

  This fairly new property has so many good things to talk about. From the customer service at the front desk, super clean rooms, comfy beds, location for foods and airport access. You just cant beat it. But at the top of this great review is the lovely folks at the front desk. Irene, Albert, are always greeting me with a smile. Their attention to detail with greeting you from a long day is always a delight. Keep up the great customer service team.

  

• BlazinBeauty2U

  22 agosto 2020
  The SPOT!!!

  Let me start off by saying the staff were professional and Friendly. Came from another hotel that was horrible, but you get what you pay for. When I came to Home2, I felt at home. Overall A+ I will be back.

  

• Food4Yoo

  11 octubre 2020
  'Suites' is an Overstatement, But it's Not Terrible.

  I arrived on a very late flight one evening, after what had already been an extremely long day. So a shower and bed were very welcomed. But there are a number of pros and cons with this hotel, so I'll begin with the pros: 1. The hotel is very close to the airport (within 5 mins) 2. While there is currently no hotel shuttle to the airport due to Covid, this hotel does offer reimbursement of taxi/Uber/Lyft fees that you would incur, and which I did get reimbursed for. I will add that the other hotels I contacted do not offer this. 3. They do offer complimentary bottles of water and bagged "To Go" breakfasts if you so choose. 4. There were kitchenettes in my rooms Now for the cons: 1. When I reached my hotel room, it looked to have been renovated at some point. However, the renovation was done rather poorly, and the room definitely showed some age and wear. 2. The air conditioning would not go below about 76 degrees, and would simply cycle off despite having the fan setting staying on. 3. There was very little hot water in the shower. 4. While the remote control was sanitized and covered in a plastic bag, there were no batteries in the remote and the battery cover was missing. As luck would have it, the tv didn't have any external buttons, so there was no watching it. 5. There was trash left in the room. 6. After my stay, I found a $15 supplemental charge on my card in which I contacted the hotel about. The clerk said that it was merely a validation charge and would be reimbursed, but not for 10 days for some reason. It did eventually get credited back, but it's a headache. After showering and realizing the a/c in my room wasn't working properly, I called the front desk to let them know. In Texas, you don't want a room with a broken a/c unit. The clerk immediately checked for other available rooms and inside of 5 minutes, she had me in another room. There is that bit of hassle having to pack all of your stuff back up to move (compounded by being very tired), but it was well worth the change. In the new room, the a/c worked flawlessly and the bed offered a very comfortable and welcomed night sleep. Overall, the staff was very friendly and once I was in the new room, I had a very restful night. But there is room for improvement here. But I would stay here again.

  

• WebBrown

  14 octubre 2020
  They've got a long way to go on breakfast

  The rooms are large, news, and very comfortable. The common areas are inviting and clean, and the location is convenient to all of Austin. The breakfast on the other hand is horrendous. I understand it's COVID season but the grab and go with an inedible tiny bagel, cream cheese and a yogurt is not gonna cut it. My kids, who are not picky at all when it comes to food, would not eat the breakfast either morning we were at the hotel. If you are going to advertise that you serve breakfast, you can at least make sure it's edible. We loved everything else about this hotel but would not stay here again just because of the breakfast issue.