Homewood Suites by Hilton Reno

Comentarios destacados

• margaritam256

  16 noviembre 2016
  Satisfecha con e l servicio

  Lo recomiendo 100%te la vas a pasar super. El hotel limpio loscuartos amplios,el personal amable ,todo en la suite funcionaba,el comedor para desayunar todo ummmm!!yo me vuelvo a quedar quede muy satisfecha excelente servicio.

  

• 451angelesb

  30 noviembre 2016
  Muy Buen Servicio

  Excelente el cuarto y baño muy limpios todo el staff muy bien y el desayuno riquisimo, Cuando llegue aun no estaba listo el cuarto pero en menos de 10min ya estaba muy buen servicio , un lugar muy callado perfecto para descansar

  

• 336vivianf

  15 octubre 2020
  Homeswood by suites

  Good size room with full kitchen. Dirty bathroom there was stain on the toilet and seat, dirty floor. Stained and torn sofa. Cleaning service did not come at any time requested.who came to the room was a maintenance man. Internet does not work.when i called reception and complaining about the dirt it would work it was very rude and said i was talking to my husband by phone message and asked me if i was a guest. Of course, if I'm calling from inside the room.

  

• Ammo68

  21 octubre 2020
  NO HOT WATER FOR 6 months ? Hostile GM

  Long time Diamond member and checked in to find no hot water . Ok that does happen . It should not , sort of like sorry no bed in your room but ok When I go to the front desk in the morning I was advised by the staff that HALF OF THE HOTEL HAS NOT HAD HOT WATER FOR 6 MONTHS ! WtF ? I cant believe this is true . So I go back down and request another room in the area of the hotel that has hot water Amazing So when I come back to get my new room I see the GM and find out that there is no new room for me What I ran into was a GM that had a very direct hostile tone , telling me that they are trying to fix the issue . Hmmmm. Then why are you filling those rooms . ? Sort of remind me of a total Karen and felt sorry for her staff . I decided to check out 4 days early and had to remind her that if not satisfied the night is free I am sure they are giving away a lot of rooms Look elsewhere Safe travels !

  

• melissaruana

  18 diciembre 2020
  Tammy the general manager is VERY unprofessional. Wont respond when there is a HUGE problem that is life threatening!!

  I stayed in the Homewood Suites for 38 nights. Maria at the front desk was so kind and amazing, she made my stay so comfortable. Unfortunately on the 37th day there my refrigerator went out while I was at work causing all my food and all mine and my 8 year old daughters insulin to spoil. I went downstairs upon seeing this to let them know. This was a Saturday and she said Monday the maintenance will come look at it. Ummm thats 2 days away. Plus my food is spoiled our insulin is now not usable. I ask to speak to the manager and they said Tammy the general manager is out so someone will call you. Ive followed up everyday on this because it is very important we get our medicine and yet still no call. Ive been told by the front desk Tammy said she will NOT BE HELPING OR COMPENSATING FOR THEIR FAULTY EQUIPMENT. Its now been a week tomorrow and still no call. So unprofessional. Im so sorry I spent $6,000.00 here and I hope you done waste 1¢ at this incredibly unprofessional establishment. Hilton should be ashamed their name is tied to Tammy the GM of this Homewood Suites. Id advise to stay ANYWHERE ELSE!! The fact that Tammy cant even be bothered to call me is very disheartening. Ill be calling the Hilton corporate to file a formal complaint against Homewood Suites and Tammy the GM. Ive given a week for her to reach out and try to help and she is too unprofessional to complete that task. Im sure Hilton will make it right but I will NEVER COME TO THIS ESTABLISHMENT AGAIN.