Hyatt Place Albuquerque/Uptown

Comentarios destacados

• Pedro E

  04 octubre 2015
  Hotel de paso..

  Lejano a cualquier transporte público, es un hotel para aquellos que estén de paso, cerca del aeropuerto junto a uno de los centros comerciales más grandes de la ciudad. La habitación limpia y ordenada gran comodidad de los colchones, el restaurante es básico, si deseas comer o cenar deberás ir al centro comercial, al que se puede ir andando. El desayuno esta bien, aunque con poco espacio donde sentarse. La piscina no esta bien mantenida, del servicio es correcto y se puede encontrar con facilidad hispanohablantes.

  

• clisbe

  18 enero 2018
  MEJOR UBICACION, MEJOR PRECIO CON DESAYUNO INCLUIDO

  Me hospede en los 2 hyatt de albuquerque, el regency y place...y por ubicacion me quedo con este ultimo, ademas, te incluyen el desayuno tipo bufett, sencillo pero completo. esta en un centro comercial con excelentes tiendas, mi habitacion la pedi con vista a la monta;a...preciosa vista. buen parqueo, muy cordiales, excelente habitacion.

  

• String2021

  21 febrero 2021
  Great Location

  Our family of four stopped at the shopping center in Albuquerque to stretch our legs during our road trip and ended up staying in this hotel as it was conveniently located to the shops. in the end, we really enjoyed the facilities and as a result stayed at another Hyatt Place during our travels.

  

• F101DOdavidc

  27 febrero 2021
  DO NOT STAY HERE- Worst customer service of my life

  I made a reservation for the night of 2/19. When our travel plans changed, I called the property to cancel at 8:45 AM on the morning of 2/18. I had a brief conversation with a helpful service rep who confirmed that she canceled the reservation. A week later I noticed that there is a $100 charge from the hotel on my credit card bill. I call the property on 2/26 to ask them to process a refund because I canceled. I spoke with the Manager on Duty who claimed that the customer service rep called me back to say I needed to cancel through booking.com. That call and conversation did not happen. And, if it did, I would have promptly used booking.com to cancel because it would have taken 30 seconds. The MoD refused to process the refund and transferred by to the General Manager, Shehnaz. My conversation with her was equally as frustrating. She also claimed that the customer service rep called me back. I have posted a photo of my call log from that day. There is no call back from the property, just my call to them at the 505 number. The 877 number is an auto call from my power company related to the severe weather in TX and LA that week. More important than the $100 is my integrity. If I had a voicemail or call back I would admit Im wrong and bite the $100 charge. But that never happened, and the GM Shehnaz refused to entertain that someone on her team may have made a mistake in this instance. I will be elevating this issue to the Better Business Bureau and to Hyatt Corporate, with my call log as proof.

  

• JanetCastrejon

  02 marzo 2021
  Business trip

  Overall the hotel was clean and comfortable. Location is prime and close to many amenities. Hotel follows all covid protocols. Breakfast is limited and room service is not done if you stay for less than 7 days therefore if anything is needed you have to go to front desk to obtain.