Pentland

Comentarios destacados

• montsevera1967

  16 agosto 2018
  Nefasto y poco serios

  Después de tener reservado, pagado y confirmada mi reserva 4 meses antes llegamos allí y la recepcionista nos dice que lamentándolo mucho no tienen nuestra habitación disponible, nuestra cara era un poema, que no les quedan habitaciones libres nos dicen.Y le decimos como es posible, y ahora que? Y la chica se encoge de hombros y nos dice sorry. Como que sorry le decimos y se a para dentro al rato viene con el gerente y nos comunica que nos manda a otro hotel a las afueras del pueblo, por no discutir más después de un viaje en coche desde invernes lo que queríamos era descansar. Así que nos dirigimos al siguiente hotel le enseñamos nuestra reserva y nos dicen que allí no es (esto parecía una cámara oculta o una broma de mal gusto) allí no sabían nada de qué hilemos nosotros, le decimos que nos envían del hotel Pentland porque allí no hay sitio, nos dicen que ellos tampoco tienen sitio que lo sienten mucho, le decimos que llame al hotel pentland, llama y le comunica que no tienes sitio y entonces nos dice que esperemos al rato. Nos mandan a un tercer hotel, nos parece increíble. Llegamos a él y en este si nos dan habitación pero la única que les quedaba justo encima de las cocinas. Así que mi recomendación es que se lo piensen muy bien antes de reservar en este hotel. Después de viajar desde barcelona llegar allí teniendo reservado desde hace meses y que te digan que no hay sitio es increíble.

  

• Vacation571042

  22 agosto 2018
  Aceptable

  El personal es amable, pero las instalaciones van pidiendo una renovación urgente, no tiene ascensor. La habitación es tirando a pequeña. El desayuno correcto. Un poco caro para lo que ofrece. Está bien situado para pasear por el pueblo.

  

• kaylajohnstonx

  10 noviembre 2020
  Awful customer service.

  I went to the pentland for a birthday meal with 2 friends (2 households), I was seated at my table and was then confronted by a manager who had accused my table of being from more than 2 households. He asked for my name and address which I happily gave and then further on accused us of being liars and was told our table would be split up. When telling him that me and my friend lived together and the other friend lived at home with her parents he then told us he didnt believe us and he believed that what we were saying was untrue. We then heard him talking about our table behind the bar with the other staff discussing my address which should be confidential. This made us feel extremely uncomfortable about eating our meal and we wanted to leave but due to shortage of time we were unable to book another place to eat out. We also felt as if because we were young women we were an easy target and looked down on. Me and my friends have been very loyal customers to the pentland over many years but after this incident we will not be returning. I am astounded by the attitude of someone who is meant to be a manager and know about customer service.

  

• Darciemillar

  10 noviembre 2020
  Atrocious Attitude from manager

  Myself and two friends went for a birthday dinner tonight (2 households) and the manager decided to question my friend (who was the birthday girl) on her address and also said he thinks that we were lying regarding her living with my other friend. I feel he only did this as we are three young girls and he could get away with it, this attitude is awful especially from a manager!! this made us all want to eat elsewhere but due to time we were unable to do so, we all felt severely uncomfortable and were not given an apology despite being able to answer all of his questions correctly. We are regulars at the pentland but after this issue we will NOT be returning, we will also be informing all family and friends to be warned of the situation that occurred. Severely unhappy.

  

• Smeddum07

  13 noviembre 2020
  Nice two days away.

  Had a very enjoyable two nights away with my fiancé. Staff couldnt have been nicer if they tried always smiling polite and easy to deal with. Had a double room that was very spacious comfy bed and nice views out of the bay windows. Had dinner the first night in the hotel fish was very well cooked and although the smarties sundae was probably for kids I found it very tasty! Breakfast was very nice and quickly got. Clever system with the paper ordering due to covid. The covid regulations all adhered too but never saw any staff being rude about them like I have in other places. Honestly couldnt be more positive about the place.