Pers Hotel

Comentarios destacados

• Dovregubb

  15 octubre 2019
  Place to be

  This hotel has everything you would dream of, and then some. And do not forget to try the fantastic buffet dinner. It will make your dreams of return to this place - permanent! They have a great waterworld for all ages. And there is also the ever more famous Escaperooms.

  

• 692hansl

  27 junio 2020
  Another amazing weekend at Pers

  Had yet another amazing stay at Pers. Food and service was excellent, as always. We were around 100 people staying at the hotel during an "ice drive events" - event, and we all felt like hom - thanks to the amazing staff. Always a pleasure to be a guest at Pers

  

• GoPlaces75221

  26 julio 2020
  30 min in line to check in

  Dreadfully slow check in process. Unacceptable to keep their guests in line like this. Absolutely no interest from the straff to resolve the situation, but this was the worst possible welcome for us. Strange

  

• lenaelisiaa

  06 octubre 2020
  Fall break

  Excellent service and smiles starting at the front desk checking in. Lovely food, both the buffet at the hotel and the yummy Italian made pizza across the street. Happy kid means happy family. Nice warm pool and bunch of stuff to do children wise at the hotel. Would highly recommend to anyone with kids.

  

• RichardL411

  01 febrero 2021
  Poor customer service

  Were due to stay here between 30.01.2020 & 01.02.2021. Norwegian government recommended no travel outside of where you live, so we couldn't go. I thought I'd cancelled the hotel. Turns out I remembered wrong. I got a phone call from a number which looked like a telephone sales number, 14:55 31.01.2021. I chose not to answer, instead waiting until I could check out the number. When I found out it was Pers, I immediately checked my e-mail for my cancellation, as I couldn't understand why they'd rung. I couldn't find a cancellation e-mail. Immediately rang the number back (15:35 31.01.2021). went through to answerphone. Left a message apologising for not having cancelled, and explaining the situation, and asking if they could call back to explain the situation from now on. No one returned my call. I also backed this up with a message on their website. No reply to that either. Today I get an invoice for 6000NOK, i.e. the full price of the booking. 1. I fully appreciate they're entitled to charge the full amount for a no-show and understand that they'll hide behind this - however given the COVID restrictions, might have been a nice gesture if they'd only take 1 night - I did call back and explain why we couldn't travel before our 2nd night was die to start. 2. I will not accept that they'd have had to turn away bookings - there are NO hotels which are even close to capacity at this time - we talked to friends who'd returned from Trysil and they said the hotel was approx. 15-20% of capacity. 3. I do not therefore accept that they would have employed extra staff due to our expected arrival, for cleaning, cooking, reception, general management, waitering, etc. 4. I find it interesting that they would wait to contact us until 24hrs after our expected arrival - presumably to ensure that they'd receive the 2nd nights room charge for a no-show. All in all, no customer service - had hoped to use this hotel again later in the year. Not now. Not ever. Enjoy your free money.