Residence Inn Kalamazoo East

Comentarios destacados

• Steph120490

  26 abril 2019
  Pasado de moda

  Para ser de la cadena Marriot es un hotel muy pasado de moda, descuidado y las habitaciones están afuera. Parecen apartamentos. El desayuno es muy básico. El gimnasio es muy pequeño y realmente no completé mi estadía ahí porque me sentía insegura. En las habitaciones hay indicaciones de mantener todo cerrado por seguridad. No lo recomiendo.

  

• ericsM1408QD

  03 octubre 2019
  House fly

  The staff was nice and friendly but the room itself was physically depressing. The units require walking outside in the cold or rain or snow to get to breakfast or exercise. The pool is outdoors and the exercise room is small. The worst part was when the cleaning folks would do the minimal cleaning they let these huge house flies into the unit that was a sporting event to kill. Most of all, there was some sort of water main break and the check in clerk didnt say a word and the water came out black from the sink. I didnt notice it until it was in my mouth.

  

• Hopeb87

  14 enero 2020
  Poor security/ needs updating

  I stayed here in mid-January for a solo business trip. This was the closest Marriott to my business. When booking, I wasnt aware that the rooms were located in individual bungalows with an upstairs/downstairs. Overall, the hotel was okay but, the walls are very thin. I could hear everything outside and above between kids running up and down the stairway to people walking above. My concern over security came when 3 adults started smoking outside my room between 12 - 1 am. Later, I learned that they were guests but, I initially could not tell if they were employees, homeless, or guests. It was irritating because I could hear their loud voices and see people standing in a dark hallway when trying to sleep. Because I was alone, I didnt go out to make them aware there were other guests although Im not sure that would have helped.

  

• James C

  11 febrero 2020
  Residence Inn by Marriott, Kalamazoo

  Several problems.: at check in the Desk clerk took my credit card & charged my room for $690. She insisted it had not been prepaid by my company (which it was). There is no elevator & I had 2 bags. One night a man pounded on my door. I screamed the first time & he left but came back a second time. That time I called the front desk & the clerk came up. When I checked out no apologies were offered & no response to my email to the manager who was never on site when I was there.

  

• Ben64862973

  13 octubre 2020
  Outdated and Lacking Maintenance

  Room appeared clean at first, but the kitchen and utensils were not clean. Food spots left over on silverware and dishes. Bathroom door was falling off the hinges and hanging crooked. Bathroom fan did not work. The toilet rocked when you sat on it. The shower had streaks of mildew on the walls. The appliances look new, but the rest is outdated. The bathroom counter is so low, I could kneel down and still use the sink comfortably. The walls are thick enough you don't hear other guest noise, but the windows are cheap and thin and block no noise.

  

• Mark C

  09 julio 2024
  Nobody Seems to Care - Wake Up Marriott

  I arrived late in the night but on the June 17th, 2024 like I have many times over the last several years. However... I was greeted by a friendly desk manager who was mortified after calling and waking up her boss to find out that they couldn't honor my reservation that I made for a room! Ok I have stayed at this property many times over the years and it has gone considerably downhill and currently is the last place I look to stay when in Kalamazoo MI. The property is old, run down, and is poorly cleaned. I clean the room before moving in - wiping down flat surfaces etc. I stay here because its cheap and I like to cook but I bring my own cooking stuff - not just food. It is very random if you will even have a glass in the kitchen. Sometimes the toilet works and sometimes not - again very random. And back to above... I was exhausted and stunned. NEVER in my entire life have I EVER been turned AWAY from a hotel with a valid confirmation number. Seriously this was the FIRST time EVER! I was exhausted - it was after 11pm and after driving 4 hours from my home I had no place to stay for the night. I guess being a frequent traveler today means nothing (platinum elite). NO loyalty to CARE.

  

• andrewbM2371QP

  14 julio 2024
  Dirty Hotel Property and Poor Management

  I usually do not post public reviews but I hope this will help hold Marriott Hotels and the property and its staff accountable. I use Marriott because I can usually count on a clean, safe and reliable product. Unfortunately this property and our specific two-room suite was very dirty. All dishes were in the dish washer with crusted remnant, the floors were dirty, sinks had hair, room had flies in it and windows were open, and there was an oder. The bedspread had a cigarette burn hole in it. The MOST CONCERNING event was when my family was asleep and a stranger opened our hotel room door to enter our room. We awoke yelling and he was startled and apologized saying the hotel front desk gave him the key indicating this was his room. When I called the front desk to explain concern and ask what happened they brushed off the situation and hung up. This is VERY SCARY! Thankfully we had the extra door latch closed which only allowed the door to open a couple inches. Marriott needs to hold its properties to its standards. This is the third time I have stayed at an unusually dirty and old Residence Inn and will likely be the last.

  

• PaigeLO

  30 julio 2024
  Roadside Motel - Beware when booking

  Beware that this is not a typical Residence Inn - it is more comparable to a motel with access to the rooms from the parking lot, not the lobby. I immediately checked back out within minutes and booked a safer property closer to my destination. The front desk employee was understanding and did not issue me a bill, so thank you to him! Some shocking things I noticed within the few minutes I was in room 724 - dirty sink drain covered in toothpaste spit, tape patching a hole on the bathroom wall, discolored washcloth, broken mirror on the closet door, highway noise, and loud neighbors. There was also a hotel guest smoking on the staircase of one of the buildings - this should not be tolerated. Needless to say...I will not return.

  

• 802SusanP802

  03 agosto 2024
  Old, dirty, dumpy, unkept, not-maintained, unsafe feel

  OMG does Marriott not have Minimum Standards for horrible places like the Residence Inn Kalamazoo East? Long-time dried-out fallen trees & branches around the property, dead bushes, broken apart landscape ties, leaking gutters, severely rusted exterior stairs supports, even dead flowers at the main entrance - all that before we even got inside the building. I called a few hours prior our arrival & spoke with a Front Desk Clerk. Explained my other half has a hard time walking & requested a room near the entrance or elevator. She said it would be noted on our room reservation for when we arrived. Checking in we were assigned a 2nd floor room (they don't have elevators) by the same person who assured me about location when I called earlier. Pointed out that my spouse cannot climb stairs PERIOD and we were reassigned to Room 1511 - what a dump!!! Torn carpet (3' long @ bathroom door), cracked marble threshold, refrigerator door wouldn't shut without wrestling it, cobwebs in every window promising that they had not received attention in a long time, bathroom faucet ran, mold/mildew in bathtub, sketchy red (blood?) stains on two of the pillow cases. Microwave, stove & alarm clock were all set to significantly different times & none were correct - fortunately I use my phone for confirming time. A/C did work but that's about the only decent thing I can say. Only two bath towels - not sufficient when 2 people in the room and one has long hair. I paid with points but researched & the cash price was $156 plus taxes for one night - WHAT THE HECK!!! I've seen a lot better rooms at a Motel 6. Will be contacting Marriott for a points adjustment - hardly slept last night for concern our vehicle OR OUR ROOM would be broken into. Not sure if the Desk Clerk was clueless or mean assigning us to a room with such as long walk (Rm 1511) for a guest with known mobility issues. TERRIBLE!!! RECOMMEND TO AVOID THIS DUMP!!!