SpringHill Suites by Marriott San Jose Airport

Comentarios destacados

• Scenic09448938870

  02 diciembre 2018
  Excelente hotel

  Muy buen hotel. Fui con el equipo de baloncesto Cuesta College y nos quedamos una noche. Nos recibieron con cookies y bebidas. Las camas muy comodas, el desayuno muy amplio y bueno y el servicio muy majo y correcto. Lo recomiendo mucho

  

• sunnygirl2017

  01 febrero 2020
  Really nice place

  Stayed one night here. Clean, nice fit and finish would highly recommend. The bed was super comfortable. Has a nice little bar and restaurant area in the lobby. Staff friendly and polite. Would do this again.

  

• 809duanel

  11 octubre 2020
  Not convenient

  The hotel has been combined with the Residence Inn and all access is through their facility including check-in and parking. As a result, you must travel through two lobbies to get to the elevators to the rooms. We stayed for two nights and housekeeping didn't touch the room after the first night. The room was comfortable and the daytime staff were very friendly and welcoming.

  

• rustanoodle

  03 diciembre 2020
  Terrible, no-frills experience

  I booked our three-night stay on Hotels.com, where the listing advertised, among other things, daily housekeeping and a free airport shuttle. Neither of these were provided. The employees tried to blame county Covid rules. Look, I understand gym access being restricted, but housekeeping and the airport shuttle are not prohibited (I checked), and could be conducted safely if protocols are followed. Also, the lobby and all entrances were closed, so we had to walk through another hotel to get to Springhill Suites. The parking garage elevator was also broken, which means that unless we found ground-level parking (it was always full), we had to take the stairs with our luggage to the other hotels lobby, then walk through the other hotel to get to our buildings interior elevator. When I confronted hotel personnel they apologized and complained about being short staffed. I asked if I could get a refund, even a partial one, since the listing I paid for included a shuttle, daily housekeeping, and working elevators, but was told that for this nightly rate, no refunds could be given. Solid customer service. Bottom line, this hotel is a wreck and I wouldnt recommend staying there unless the above problems are corrected. If services cannot be provided for any reason, the listing on Hotels.com should be updated. At the time of writing this review, it still lists daily housekeeping and a free airport shuttle. Look for yourself, and call before booking. Marriott, you are in the hospitality business. I hope you get your act together. If you need to make temporary changes to services offered, at least keep your advertising up to date.

  

• mctraveler2

  23 diciembre 2020
  Yes! This is the place you're looking for!

  This place was very nice. Modern decor. Very quiet! Very clean and comfortable! Probably one of the nicest Springhill Suites I've stayed at! Lots of space! Although close to the airport, super quiet! I highly recommend this location and would definitely stay again!