SpringHill Suites by Marriott Victorville Hesperia

Comentarios destacados

• evycitas

  31 mayo 2015
  Espectacular

  Excelente atencion Lobby la chica que habla Español. Muy buenas habitaciones, con living de entrada , refrigerador y microhondas, baño muy amplio y confortable. Buen Buffet de desayuno. Frente al Hotel hay un Burger King. Muy cerca estan Target, Walmart y centros comerciales y ademas un excelente Restaurant Buffet Wood Grill.USD 10.95 por persona.

  

• papagartzi

  24 julio 2019
  buen lugar para descansar entre los angeles y williams

  Decidimos dormir fuera de los angeles la primera noche de nuestro viaje para evitar atascos en la gran ciudad. Fue un gran acierto. Hotel muy bien situado, junto a la autopista y cerca de una wallmarkt para hacer nuestras primeras compras.

  

• Mary Anne B

  30 diciembre 2019
  Convenient location & pleasant stay

  Stayed here for several days while attending activities for my 50th High School reunion. The location was very convenient to the I-15 freeway and nearby shopping and restaurants. The staff was friendly and helpful, making our visit enjoyable.

  

• ilikevegas2004

  05 enero 2020
  Great

  This was a wonderful hotel. The room/suite, decor, pool, breakfast, and the staff were wonderful. My only complaint was that the pool had too many kids that spent their time yelling. It would be nice if they had an hour at the pool for adults only before it closed.

  

• 153bg

  12 marzo 2020
  AWFUL!!! If I could rate this hotel with negative numbers I would

  On February 18, 2020, my husband, another married couple, and I travelled from Alabama and were scheduled to check in to a 2 bedroom suite at Springhill Suites 9625 Mariposa Rd, Hesperia, CA 92345. I checked in using the Marriott app. I also called to confirm the check in. I spoke to Susie with Springhill Suites that claimed her manager tried to call me but my voicemail was full. My friend that was on the trip with me called my phone and my voicemail was NOT full and I had no missed calls from the hotel. Susie with Springhill Suites stated that a bathtub overflowed and they booked one room for me with a non-Marriott hotel (Holiday Inn). I explained to Susie that the 2 bedroom suite that I booked with Springhill Suites was for FOUR adults so I need the equivalent booked. She REFUSED to accommodate my request even though I told her that TWO married couples can not stay in one room. A 2 bedroom suite that accommodates 6 people does NOT equate to a room that only accommodates 2 people. I stayed on the phone with Marriott for TWO hours to try to get this rectified with no success. We were sitting in a gas station parking lot for over TWO hours with no hotel room to accommodate us. I ultimately booked two hotel rooms and paid double the amount of the room I reserved. Kim with the Marriott Omaha Customer Service was able to help some but I still paid significantly more for the hotel rooms, even though my 2 bedroom suite was booked ahead of time. I honestly believe that Springhill Suites gave my room to one of their other guests. They were dishonest about calling me so they probably lied about the room as well. The whole ordeal was very upsetting for all of us and has made us consider not using Marriott hotels in the future. This was the worst start of a trip that we have ever encountered. It is now March 12, 2020 and I have filed several complaints with no resolve. Marriotts website states that they will refund my stay plus give me $100. Marriott has not done that. They will only give me points towards a future stay. I have been loyal to Marriott by only booking stays at a Marriot brand hotel but they are not being loyal to me.