SpringHill Suites San Diego Mission Valley

Comentarios destacados

• cvbustos

  20 febrero 2020
  Excelente Habitación, Hotel y perfecto trato al olvidar una pertenencia.

  Habitación excelente evaluando los siguentes parámetros: limpieza, ubicación, comodidad de colchones y almohadas, amenidades, temperatura del agua, internet, estacionamiento y seguridad. Además les comento que mi bebé olvidó su peluche favorito, y en todo momento se encargaron amablemente del Hotel Sr. Miguel Pulido de ponerse en contacto conmigo, resguardarlo el tiempo suficiente e inclusive brindar opciones de envío hasta México. Valoro mucho la calidez, trato y servicio sin esperar nada a cambio, Felicidades al Hotel por tener un personal ejemplar como el Sr. Miguel Pulido.

  

• SGO007

  26 noviembre 2020
  The hotel is nice, but can be more consderate.

  We were in town for a conference, I booked 4 rooms under my name. This hotel is a solid option if you looking for hotel to stay. I have not issue with the breakfast or the room. In Fact the rooms are very nice. The good: - Room is large. with nice sized living room area and larger than normal closet. - The breakfast is have decent options - breakfast area also have lots of space - There is a nice decent size Starbucks next door too The issue I had was with the hotel not willing to be flexible. - My flight landed in LA late and hit traffic on my drive to San Diego, however one of my travel mate was able to get direct flight to San Diego so arrived at the hotel early around 2 pm. Knowing Marriott hotels that I am allowed to complete the check in process on the app and therefore skip physical check-in at the front desk, so I went ahead and did that. - After completed the check-in with the app, I messaged that hotel and let them know i have a guest that need access to the room and ask them for assistance, I have done this once or twice at other hotel locations. I provided the hotel with the guest's name. - However, no matter how I explained it the Manager on duty, he just refuse to let my guest into one of the 4 room I booked. He travel from London to San Diego and just want to rest.....however even after phone call and more, they just refuse to issue him a key. Therefore my friend had to wait in the hotel lobby for 7 hours until I arrived to show them my ID and credit card. Which is the issue, they need a physical card, why have an online check-in ability if you still need the physical card? Even without the physical card they can charge my card for one night if I am a no show. I just don't understand the logic. - To me this is so unnecessary and really bad customer service. When I expressed my unhappiness all the manager try to do was explain to me the policy of the hotel. He cared more about the policy of the hotel and how hotel might not get paid, and therefore is willing to let a guest wait for 7 hours in his lobby. I ended the conversation when he finally said "ok what can I give you to make this better".... to me I was not out to get some free things... so I just said " I am not sure so I think he offered me free parking." We were at this hotel for 4/5 nights .... not even once did someone from the hotel to come and check in on us to make sure our stay was good. They didn't even send a simple gesture to show they cared about what happened. With over 500 nights stayed at Marriott hotel, I know this is not proper customer service. I would not stay here again because of the experience. There are so many hotel options in the area.

  

• javiergM1422LX

  29 noviembre 2020
  Turndown service non-existent

  The hotel is well located and fairly priced. However , out of a 4 day stay, we missed 4 turndown services. It is the first time I've ever experienced a hotel that does its turndowns after 3 pm. Horrible service as the situation continued even after I brought it up with the front desk! Will recommend other neerby options.

  

• randallblaum

  24 enero 2021
  Hands down, best service at any star level

  Its the time of Covid and things are not normal by any means. While Im Covid negative, there was an issue with some folks so most of us are working from home or a hotel close to the office. Plain and simple... Everything about the Springhill Suites Mission Valley meets or exceeds all expectations. Location is great. Check in was quick and efficient. The rooms are very nice and big enough to feel very comfortable. On one night, there was an interaction with another guest that I had to report to the front desk and Amber and her teammate (I cannot remember his name) were stellar. Totally professional and caring. True examples of outstanding employees. When I met the room attendants in the hall, there was always a nice greeting and whenever I needed anything it seemed liked they really liked seeing me taken care of. Nice touches in the room are the small nightlights in the lavatory and shower area and the reading lights above the bed. Also, the sliding window on the back of the desk is appreciated as it let me see outside whilst working. Well done! I travel about four months out of the year (well, not so much this past year) and stay in hotels around the globe. In my honest opinion this hotel is the place to stay in San Diego. Obviously the managers do a great job imbuing service into the minds and hearts of the entire team. In fact, there is only one - and its the smallest of nit picks- to note. I would have liked to see some USB ports on the wall or lamps. So, there you have it. A 99.9% flawless rating and I cannot remember the last time I gave that to any property. Stay here. Its worth it.

  

• Clippers2013

  07 febrero 2021
  Love the friendly staff

  This my first time staying here and I really love the way the staff treats people. Linda ? At checking was informed and pleasant. They had my room ready by 12pm a pleasant surprise. I traveled with my kids and a dog who often get anxious about checking in. The gentleman at breakfast was kind and attentive to my kids. I believe his name was Chris. He was really engaged with his job and even that it was a line he made sure to tells us we will be helped soon. Room was clean and nice. It's weird seeing the assistant GM check in people but I guess that's the way the industry has changed to during this times. Kuddos to the staff that kept smiling even when they wear a mask. I look forward to stay here more often. BG