Steigenberger Grandhotel & Spa Heringsdorf

Comentarios destacados

• Lucia13-12

  01 agosto 2012
  Magníficas instalaciones, pésima gestión.

  Viajé a este hotel con mi marido en Junio 2012. El hotel es fantástico en cuanto a las instalaciones y habitaciones. Teníamos un apartamento de 2 dormitorios, muy confortables (lógico por otro lado al ser de 5 estrellas y por su precio). Buen desayuno. Gestión: una noche nos quedamos en el Lounge Davidoff y mi marido se dejo una chaqueta, fuimos los últimos, a la mañana siguiente muy temprano bajó a por ella, nadie sabía nada del tema, un creo que encargado le dijo que se ocuparía del tema, desapareció totalmente, el único que nos pidió disculpas fué un camarero muy atento del bar (totalmente inadecuado para este nivel de hotel). Quisimos usar el servicio de lavandería (en la informacion de la habitación decía que si entregabamos la ropa antes de las 9 a.m. nos la tendrían a las 7 p.m.. Sorpresa la dejamos en recepción a las 8 a.m. y a la vuelta del desayuno nos dijeron que como la lavandería no estaba en el hotel nosotros la teníamos que llevar. Muy profesional. Por supuesto de lo perdido nunca se supo. ¿Quièn se la quedó? Pues ni idea, pero imagen cero.

  

• geoffreyk10

  06 octubre 2019
  Excellent hotel but no parking

  I spent three nights at Steigenberger in September 2019. Fantastic hotel. Lovely location, right on the beach. Very good reception. Spacious rooms with great amenities. But add parking at 19euros per day to the cost. There is no parking anywhere around the hotel.

  

• BelgiumPatrick

  18 enero 2020
  Very nice hotel with room for improvement

  Beautiful room, classy beach style. Lovely bathroom but no small face-towels, no coton pads...When we arrived there was a large assortment of chocolate cakes waiting for us but the personal welcome card mentioned a wrong name... In winter there is not much to do but walk along the beach or the promenade so I also had some treatments in the spa. They are good but too expensive : for example : a pedicure costs 79 euro and if you want to have colour on your nails it will be 25 euro extra... Breakfast was extremely good : so much choice...Because the hotel was nearly empty the two main restaurants were closed. The only one left was the Waterfront. Food was ok but not special, cold atmosphere, long wait (although no other clients) ,service only got better the third day after we complained about a problem with our drinks

  

• C5796ULmarcb

  19 julio 2020
  Beautiful - but service does not justify 5 stars

  Very beautiful and well maintained premises. One of the best cut hotel rooms we have ever been in. Massages and pedicure were excellent. Swimming pool and beach were perfect. Service unfortunately rather comparable to a 2 stars hotel: Rooms were cleaned only every other day, Kiosk personal was often not available, the restaurant staff seemed to be widely demotivated, and was partially snippy - I guess there is a severe lack of service training. The restaurant food (we tried the BBQ place) was pretty average. For room service one is asked to pay extra. Additionally, there seem to be technical problems: at 4:40am our room rebooted; the TVs went on with full volume, the room safe initialized and needed to be opened by a security officer. Overall, we enjoyed the stay, though.

  

• EuropeanTravelerEU

  25 octubre 2020
  Nice hotel, internet terrible

  (+) Very friendly staff (+) great beachfront location (+) well maintained property, tasteful decorations, nice rooms (+) good breakfast (+/-) pricy restaurants (+/-) ok-ish spa, pool, fitness (-) outdated internet technology I dont understand why a hotel like Steigenberger doesnt get the internet right: Speed is just about acceptable and it is free of charge. What is highly annoying is that you have to log-in again every hour or so - even when in your own room. What your customer wants is this: 1) log-in upon check-in 2) thats it, from there on, high speed internet all the time, everywhere in the hotel. No reconnection, no reentering of names and room numbers, no switching of repeater