The Brown Palace Hotel and Spa, Autograph Collection

Comentarios destacados

• EbhL

  28 agosto 2007
  Excelente

  Pasé un fin de semana en el Brown Palace cuyo personal es muy amable. Las habitaciones son muy bonitas, con una decoración al estilo antiguo que supuso un cambio agradable después de estar en todos los nuevos y modernos hoteles. La cena que tomamos durante nuestra primera noche en el Ship Tavern fue excelente y su servicio fantástico. Tampoco hay que perderse el Sunday Brunch porque era maravilloso. Una opción para comer increíble. Definitivamente volveré.

  

• blondejake

  31 agosto 2007
  Un servicio cálido y atento

  Es "una joya maravillosa" situado en el corazón de la ciudad. El servicio de balneario era increíble, de hecho estoy pensando en volver en noviembre cuando visite Denver por motivos de negocios. Me dieron un masaje profundo de tejidos que verdaderamente alivió mi dolor de cuello. A mi amigo le dieron uno facial que tanto le gustó que lo puso por las nubes. Lo único que me decepcionó fue la falta de tiempo que no me permitió disfrutar de ese mismo masaje para disfrutarlo yo mismo. La zona céntrica donde está situado el hotel es un estupendo lugar para hacer amigos con los que tomar un cóctel. Cuentan con una buena selección de vinos. La próxima vez trataré de relacionarme con alguien para tomar un té.

  

• camiloso2

  17 enero 2020
  Hotel historico

  Es un hotel muy bonito, te remonta a otra epoca sin dejar de ser comodo, buenos servicios, muy buena comida y el personal muy servicial. Parece que estas en tu casa, por lo comodo de sus habitaciones, la comida muy buena, con precios muy competitivos.

  

• Y5293IQjakeb

  06 marzo 2021
  4.5 Star Hotel.... if you appear wealthy to the staff

  AWFUL! You think you would have good service at such a historic (and expensive) hotel but nope! Not unless you appear like someone who is rich, because thats the only people that are treated like people there. My girlfriend and I went for our 3 year anniversary and our breakfast was 2 hours late- when we called to ask if it would come soon they said they forgot. Mistakes happen, its okay we get that. Then we go down during checkout and the front desk lady asks how was your stay?. We say pretty good, but our breakfast was actually 2 hours late because they said they forgot about it. The front desk lady proceeded to laugh at us and say oh thats too bad, no discount, not even a sorry! If only that was the worst part. I emailed the manager just to explain how disappointing this one and was very impressed by his quick response and offer to refund the stay.... until it came time to ACTUALLY DO IT and its now been FOUR times that Ive followed up and I cant even get the courtesy of a response. He was great at saying hed fix it to try and shut me up and clearly was never going to do it. Wish I had never wasted my money or time here! So many actually good places in Denver that treat you with respect.

  

• hummeljd

  12 marzo 2021
  Disappointed so far

  I just checked in about an hour ago, and perhaps its just my luck, but nothing has gone in my favor so far. Upon arrival at the hotel, I needed to collect my bags from the bellhop (I had dropped them off earlier). It wasnt particular busy but as I stood there waiting about five minutes for him to notice me, he had been spending that time chit chatting with a friend ignoring the door and any guests, including myself. Meh, I wrote that off for the most part as just a nuisance. At check in, I was quite exited that the hotel restaurant was open for breakfast again (as things are starting to open back up during COVID), but was very disappointed to learn that they are no longer offering any breakfast benefit for Titanium Elite Marriott members. The front desk agent even acknowledged that they had been honoring their usual breakfast benefit at the restaurant previously, but she was unable to tell me why breakfast was not currently offered as a benefit even though the restaurant is open and serving breakfast. This one is a HUGE disappointment as we all know how important those breakfast elite benefits are. Its really a head scratcher - the restaurant is open again, serving breakfast like it used to, but the elite breakfast benefit is not offered at this time. Also, there is room service breakfast, but again, no longer any elite benefit to go along with that. Really confusing and extremely disappointing. Oh, and my consolation was a measly $10 voucher for the attached coffee shop, which Im guessing might get me an espresso and perhaps a bagel with cream cheese. Im not sure how that is supposed to match up with the normal elite breakfast benefit given the restaurants are open again. Now dont get me wrong, I completely understand that services are limited during Covid. Im not ignorant to that. But when the restaurants are once again open and service breakfast in person and via room service, I dont get the disconnect with normal elite benefits. Next, I needed some disposal silverware to eat something in my room. So I figured Id call the front desk and see if they could have someone leave a set outside my room. Well, the front desk agent who answered told me that he had some disposal silverware at the front desk, but then he proceeded to tell me there was nobody that could bring it to me room and that I would have to come down to the front desk to pick it up. 3:30pm in the afternoon on a normal weekday, and there is literally no staff available to drop off silverware at my room? Well, I went down to get it myself, and it took the front desk about ten minutes to find any, and then agent there (not the same one who answered the phone) told me to go back to my room and that someone would bring it up to me. For a luxury hotel, I find this extremely odd. Overall, within my first 90 minutes of my long weekend stay for business, Im really disappointed in the poor customer service Ive experienced thus far, especially for a Marriott Autograph Collection hotel. Unless something drastic changes over the next two days, Id not recommend staying at this hotel, especially if you are a Marriott elite.