The Del Monte Lodge Renaissance Rochester Hotel & Spa

Comentarios destacados

• disappointed1236

  19 septiembre 2020
  Comfortable stay and central to regional activities

  I reserved a room based on location, reviews and proximity to areas of interest for sightseeing. Well, my expectations were exceeded by the hospitality of the staff, the COVID implementations and the overall cleanliness of the common spaces. The room was modern and well kept. Small touches like hand sanitizer on the nightstand, optional room service, and self park added to my feeling of security. The food from the Erie Grill was fabulous, brought to us on the patio packaged in eco-conscious consumables. This hotel was recommended to me by others after the fact, and I would return for a visit anytime.

  

• MackBuffalo

  08 octubre 2020
  Awesome value and clean

  Loved this place. Hotel is located right on Main street near restaurants and next to a Dunking Donuts and gas station. Also right across from the Pittsford Dairy which you MUST visit (fresh ice cream, fresh dairy, homemade baked goods, cookies, pies, etc). I stayed one night on a package including lodging, breakfast and a 60 massage at their spa. Arrived a little before the massage time to check in. Very friendly staff and easy check-in. Hand sanitizer stations all over, masks worn and signs everywhere reminding about distancing. The room was nothing special but very cozy, clean, and comfortable. The bed was a bit firm for my taste but comforter was soft and plush. They give you individually wrapped slippers, ironing board, mini-fridge, Aveda skin products, large flat screen, opening windows, and coffee setup with a few biscotti crackers. Our package included a cheese platter and bottle of wine also delivered to the room. The massage was great with a very clean spa and friendly employees. The hotel is right next to the canal and has benches to relax on a walking path along the canal. Ample parking behind the hotel and breakfast at the restaurant was good. Disappointed the corned beef hash was not homemade but looked and tasted canned. Friendly servers and good sized offerings. Bottomless coffee and even took a cup to go. Overall great experience. Felt safe, cozy and clean. Will definitely be back to this hotel when I return to Pittsford.

  

• jginther375

  02 diciembre 2020
  Awful experience, rude staff, overpriced

  I used my Marriott Bonvoy points to book a suite for me, my mom and brother. There was only one bed and no extra bedding in the closet so we asked the front desk to bring some up and the hotel staff were unfriendly and seemed like we were a bother. We were about the only guests in the hotel due to covid. The room had no pen or pad of paper for us to play board games. We booked 5 treatments at the spa ($630) but the amenities were all closed bc of covid - they wouldnt offer anything else for that, not even free breakfast bc they are normally complimentary amenities. Overall the suite was a standard room and would have been disappointed to have paid for it. Bar staff were friendly, may be worth just going for happy hour and the spa instead.

  

• TeamROC

  17 enero 2021
  The Perfect Getaway

  We visited the Del Monte for an overnight stay and absolutely enjoyed our time there. The rooms appear to be newly renovated and are appointed with a very upscale and modern feel. Each member of the Del Monte team was accommodating and helpful. Plenty of parking near the entry doors was a plus and the views of the canal around the property was very pleasant.

  

• Chrissynj

  10 marzo 2021
  Girls trip

  Weekend away with the girls, cute lil area. Even though we went off season it was still nice! We had an accident in the room and dropped a wine glass (not the hotels) and asked for someone to come clean it up. They did an absolutely horrible job and there was bits and pieces still all over the room i even cut my foot on it, i than had to clean most of it up myself. Everyone at the front desk was great, food, location, and the spa was wonderful!