The Westin Desert Willow Villas, Palm Desert

Comentarios destacados

• Ricardo S

  15 enero 2016
  Excelente

  Lugar ideal para conocer el desierto de California. Las villas están muy bien equipadas y los servicios del hotel son muy buenos. Dignos de un buen Westin. No disfrutamos mucho de otras actividades, pero sí del spa y de la piscina. De fácil acceso... obviamente con carro.

  

• Townsendfam

  20 diciembre 2020
  Awesome stay in difficult circumstances

  We arrived at Desert Willow Villas on the day the latest shutdown came into effect. We had been assured we could stay that night because the hotel had not received a final decision as to whether they were staying open. We were very politely told that we may have to leave as soon as the day after check in if that determination was made. We were already halfway there so we decided to show up and see what happened. Upon checking in, we were greeted warmly and checked in for our entire stay with no mention of early departure. It appears that the decision was made that there would be no new check ins but people already there or arriving that day could stay. 2 pools were open and the small store. Tennis/pickleball courts were open but no equipment could be loaned. Our 1 week stay was awesome. The small 1 bedroom villa was perfect for 2. It had everything we needed in the unit. Plenty of pick up/delivery food options close by and a Ralphs within walking distance. The place was immaculately clean and the staff were amazing. They could have easily ignored many aspects of customer care because there were so few people with such low expectations given the circumstances. But, instead of letting go they stepped in. Everyone we interacted with was kind, informative, and appreciative of the few guests that enabled them to stay open. When our scheduled stay ended, we were delighted to add a few extra days which was handled very easily. This is generally a nicer place than we would stay at so I can't compare to other upper end properties. We found it perfect for us and will return again some day.

  

• JennyAnerson

  08 enero 2021
  Not a good time to go

  This is a nice clean property. However I would not visit during Covid restrictions. When we were there we went to the pool to relax. There was only one other couple at the pool, and they were sitting on the other side of the pool (lengthwise), at least 70 away. We thought it was a little odd that they were wearing masks outdoors by themselves. We soon figured out why. An attendant came and told us that we needed to have masks on at the pool. We pointed out that we were sitting a good 70 to 80 feet away from anyone else and were outdoors. No matter, we had to put on a mask to lay in the sun. We asked about ordering drinks and were told that we could take the masks off if we were drinking. So we ordered cocktails. Then we were told that we had to keep our masks on, lower them slightly to take a sip, and then immediately put the mask back on. However, if we were standing in the swimming pool with our drinks we could take the masks off. It was too ridiculous so we left and went to the quiet pool where there were zero people. Within 5 minutes we were told we had to have a mask on, even if sitting there entirely alone. So we left there, and spent no more leisure time at the property. I am all for being safe and adhere to social distancing and mask rules. But having to wear a mask outside when alone at a deserted swimming pool is beyond ridiculous. That said, the room was nice and spacious.

  

• travelerfromsj

  25 febrero 2021
  Beautiful property with large villas

  We stayed in a large 1-bedroom villa, originally overlooking one of the pools. Since that got a little too noisy for us, they kindly allowed us to move to another 1-bedroom villa that overlooked the golf course, which was a lot quieter. Over all I found both villas to be extremely well-furnished, recently updated and extremely clean, with lots of storage. The bathroom was huge, with two sinks, a rain shower, and a toilet in a separate room. We especially liked sitting outside on the large balcony at night. I checked the resort web site before we arrived, and it stated that the little on-site marketplace would be open, as well as the pool bar. It turns out that this was not correct, so for anyone else staying there who needs good coffee in the morning, the closest Starbucks we found is at Monterey Ave. and Country Club Dr., which is about 1.5 miles away. If youre expecting any particular amenities at this resort, its probably best to call them directly rather than relying on the web site to be up-to-date. There is no daily housekeeping because of the coronavirus, so the villa came stocked with a large number of bath and kitchen towels, as well as a kitchen kit containing dishwashing liquid, wipes, and paper towels. Face masks are required everywhere unless youre actually in a swimming pool. I felt like we saw employees cleaning something every time we left our villa, and I got the impression that they were taking the virus seriously, which I appreciated.

  

• sarah a

  18 febrero 2021
  Dated and tired. COVID restrictions taken to an extreme.

  We stayed here 6 years ago and had a pleasant stay. We returned last week and the villas have not been updated. Sheets and linens are old, beds are lumpy and uncomfortable, the kitchen basics missing. Although I appreciate strict COVID precautions, being asked to wear a mask at the pool when we were THE ONLY family at the pool, seems excessive. All families were respectable and 20 ft apart from anyone else, and they constantly were monitoring the mask situation. You could barely take a drink of water without someone walking by to remind you of your mask. Zero amenities which I can understand, but rates should reflect that. And now they charge for parking. Will not be coming back here. Not just due to COVID policies but to the tired/worn nature of the villas. Did not feel like a vacation for sure.