The Westin Sanya Haitang Bay Resort

Comentarios destacados

• swimfastG

  03 julio 2020
  Family friendly resort

  Its a big resort next to the duty free mall. We stayed 3nights. Manager Cindy was very helpful, she added us wechat and made our stays very comfortable. We got upgraded to the Family suite. Big room, good for family with two kids. Huge pool, pool was pretty empty, pool bar doesnt have staff so it was hard to order food or drinks. Breakfast restaurant was very very busy. It was hard to find seats and also seems like not enough staffs to prepare or clean the table.

  

• Ling Q

  03 agosto 2020
  Avoid staying in this hotel in peak season

  I'm with Titanium Elite. I booked a grand seaview room ( or deluxe, don't remember) in Westin Haitang Bay. They didn't do any upgrade and give me a room with half the balcony blocked. What's even worse is the room's AC and lights are not functioning. So they give me another room with better view. This time, there are blood residue on the bedsheet. I'm tired of changing room so I asked them to change a new bedsheet. when they remove the bedsheet, I see there is a large piece of mildew on the side of it. it's really disgusting. I report this to one of the staff and I was told the manager will call me but there is no one contacted me for this at all. For the breakfast, it's too crowded and the waitress just let people into the dinning area, and clients need to find their own seat. The breakfast supposed to be closed by 11:00 am. But they started to clean the food and drinks around 10:45.

  

• Emma1234040

  21 agosto 2020
  So disappointing

  The only good thing about this hotel is Wayne on reception. He couldnt have been more helpful. Unfortunately, hes working with very poor materials! The whole hotel feels old. The bar (only 1 open) and restaurant were covered with dirty plates and glasses with no attempt to clear anything away. Our room (grand sea view) stinks of stale cigarette smoke, the balcony doors were left open by housekeeping (an attempt to get rid of the smell, I suppose) which meant the room was full of mosquitoes. When we did try to close the doors, one was broken and hardly moved, its a challenge to get them closed at all. The air conditioning (as someone else has mentioned) is set to 20 but never gets cooler than 24. The room itself is quite large and pleasant enough. On the whole though, I real disappointment... so we decided after being here less than an hour to check out after 1 night and move to The Edition. My advice..... avoid.

  

• gregoire_ch

  26 agosto 2020
  nice family friendly resort for a short stay

  large, convenient rooms with open view on the ocean. Resort hardware is very functional, well maintained, yet may lack charm. the two pools are large and very kids friendly. walking distance from the monkey Island and a floating fish farm village - great to escape with kids and have lunch at the seafood market.

  

• jerrykao11166

  22 febrero 2021
  Awful experience in Sanya Haitang Bay Westin

  As a VIP member, the reason for writing this letter is due to the disappointing experience and service I have received during my stay from 2021/02/11 to 2021/02/14. I shall explain the terrible experience in the below information. To reduce the risk of Covid-19 transmission, my wife and I have decided to celebrate our honeymoon by staying in your hotel in Sanya Haitang Bay instead of travelling overseas. After confirming the booking, I have received an email from the Experience Specialist Ms H with information mentioning the special offers provided to us as the VIP members. As the exchanged emails, I have clearly mentioned that we are travelling to celebrate our honeymoon and expect to receive high-quality service, which your hotel normally provides. In the emails, services such as simply decorating the room was offered and promised. Due to the event's importance, I have also called the hotel to double-check if things were organised as the planned arrangements. Therefore, I have always believed that the upcoming experience would be as good as the previous ones. But unfortunately, not a single thing was right or considered as satisfying. We did not receive any promised or mentioned offers. We have checked-in 2 hours late due to the traffic but informed of the delaying arrival. After checking-in, my wife and I have walked into our room filled with anticipation; however, we were totally disappointed. The room had a mouldy smell, was not decorated as promised, there was no welcoming fruits or drinks, and the ocean view room was not even considered a room that obtains ocean views. Due to the major difference to our expectation (which we were only expecting the promised/offered or even standard service that weve usually receive), we had to visit reception and figure out whether there was a mistake. However, after speaking to Ms. H (VIP Service Manager/ Experience Specialist), the given reason was a simple didnt have enough time to prepare the rooms as requested. And Under the premise that weve been late for 2 hours, we believe that there should be extra time to complete the promised offers. Or even to mention the situation during the check-in stage. This makes the reason unacceptable, but Ms H left the reception without sorting our unsatisfaction. Due to the planned schedules we have and the endless wait for Ms H to return, my wife and I have decided to leave for our event and return afterwards. We received a call managers phone call during the afternoon, telling us that we can to change rooms, just see reception when we returned to the hotel. Although the start of the experience was not pleasant, we were glad that there were some rearrangements. Therefore, my wife and I have visited reception on our way back to the room to swap for the new room keys. But surprisingly, the receptionist told us that NO ONE MENTIONED THIS. We dont understand why there was an issue for the manager to mention the upcoming changes to the staff members working on that shift. Hence, we kindly asked if it was possible to check our booking details, and the receptionist could not even find the correct room type we were staying in. We have further waited patiently for over 20 minutes and finally got the new room key. All these unpleasant experiences mentioned above have happened only in a few hours, between us checking-in at 4 pm and us returning from the event at night. Furthermore, the following days were as unbearable as the first day. We did not receive our VIP membership discount while dining in the cafeteria in the Hotel, which the waiter had explained to us that was a command from related departments. Moreover, there were two coconuts in the little fridge in our room, which was leaking, and the coconut juice was all over the place. The housekeeping team took all the shampoos, conditioners and body washes and left us a used razor, which didnt make any sense. The robot in the hotel even hit my wife while moving, which gladly no serious injuries were caused. It was the most awful and dreadful experience staying in one of a hotel under Marriott Group. And so many thanks for destroy our Honeymoon vocation !!!!!!!!!!!!