TownePlace Suites by Marriott McAllen Edinburg

Comentarios destacados

• Alextrevinom

  02 diciembre 2016
  No merece decir que es un Marriott

  Es una pena que comience un hotel operaciones sin estar realmente listos. Estuvimos del viernes 25 al domingo 27 de nov. Al llegar primero encontramos la jarra de café sucia y con hongos de muchos dias, anexo la foto, al quejarnos se disculparon y fue todo. Despues el día siguiente vi que la TV no funcionaba, al quejarme me dijeron que la persona que la arreglaba llegaba hasta el lunes. Despues de mucho moverle la logre hacer funcionar, no estaba bien conectada. Despues al tomar un baño nos dimos cuenta que la presión subía y bajaba en la regadera hasta momentos no salir agua, o fría o caliente o nada, de nuevo nos quejamos y nos dijeron que hasta el lunes. Recibí una carta diciéndome que lamentaban la situación y que me podían dar 2 bolsas de patitas o refrescos por la situación!! Pensé que era una broma, a cambio de 2 noches de hotel terribles tener 2 bolsas de papitas?? Ni aunque soy miembro Platino de Marriott Rewards hubo ninguna consideración. Lastima de llamarse Marriott!!!!

  

• 957elizar

  19 febrero 2017
  New hotel

  El Hotel es nuevo y cómodo , la habitación muy cómoda con pequeña estufa y lo mejor es q la televisión tiene acceso a Netflix . El area de la alberca cuenta con asadores(muy limpios por cierto ) para pasar una tarde agradable con carne asada , unas mickello mientras los pequeños juegan en la alberca. En la entrada del hotel hay por fuera un area con sillones y una pequeña fuente en medio para sentarte en la tarde o la noche a platicar.

  

• A_Cerm1107

  02 febrero 2020
  Highly Recommended

  My boyfriend and I stay at this hotel every time we come to town to visit his family. We love this hotel so much that if its booked up we postpone our trip. Very clean and staff is always very friendly!! Ive never been disappointed with our stay. Cute little bar in the lobby is nice to grab drinks at!

  

• INeedAVactation

  16 septiembre 2020
  THE ABSOLUTE WORST MARRIOTT PROPERTY

  August-September 2020 This business trip has been plagued with non-stop issues due to this subpar hotel. Due to COVID,limited hotel space was available in this area. The first day my room was literally covered in ants. In the last 27 days (I have 9 more to go), things have progressively gotten worse. The sheets have NEVER been cleaned by the hotel. For the last 6 days there has been no hot water. According to staff, the owner is cheap and refuses to hire a respected and reliable plumber to come do the repairs. Literally no attempts have been made by the hotel owner or the manager to assist with the matter. Any updates have to be coaxed out of the front desk personnel. Other coworkers have experienced ants and fleas in their rooms,, broken door locks that were never repaired,, and broken stove top handles on top of no hot water. I have called Marriott to notify them of the numerous issues and was told there was nothing they could do on their end. Stay at your own risk.

  

• HoustonAggie99

  03 enero 2020
  Customer service lacking

  Customer service is subpar. My 2nd stay the water pressure was terrible - to where the water wouldnt come out while showering. The manager emailed regarding my stay so I wrote back. Still havent heard back from her weeks later. 3rd stay I brought my 2 furbabies again. The front office employee had company visiting with her that night so she didnt seem too attentive. She couldnt find the pet form so she told me to come back. I thought I was paying the same amount as my other two stays but this morning realized I was charged almost 3x what Ive paid in the past. I had also asked for a copy of my charges & I never received it. I thought I was accidentally charged for a day - not that it was pet fees. When I called regarding this matter I was told it was their mistake for not communicating & having the form but I still wasnt charged what I was charged other stays. I got a small credit but still paying more than double. I find this customer service unethical. As much as I love Marriott this hotel is definitely substandard. Again they had water pressure issues. Not staying there again especially with all the newer hotels across the street.