TownePlace Suites Provo Orem

Comentarios destacados

• jorge v

  08 octubre 2017
  BUEN HOTEL

  Un hotel bien ubicado. Cerca a la carretera principal. Buenas habitaciones, amplias y comodas. Limpieza excelente. Parqueadero gratis. Frente a estacion de combustible. Hotel de paso o estadias cortas. Buen servicio.

  

• 945jeanh

  27 diciembre 2019
  It was necessary to spend Christmas Eve/Day at the hotel in order to be with our daughter and two grandchildren.

  Amy at the front desk was so helpful. She made arrangements for anything we needed and assured us that she was available at any time. She was working Christmas Eve and Christmas morning. Her smile and willingness to help made what could have been a somewhat stressful situation pleasant and happy for us. The hotel's policies on customer service is the best.

  

• 668elishal

  28 diciembre 2019
  Yearly American Girl Trip

  This is our 3rd year for our American Girl Trip! We have always had a great experience at this Hotel. Upon this arrival everyone was so welcoming and my Granddaughter loved it! Nikita, at the front desk, went beyond to help us! From suggestions on where to go for Christmas Lights to ordering pizza! She is so pleasant and friendly! She deserves the s!

  

• janetl_lv

  30 julio 2020
  Horrible! Hair trimmings and dirty floors!

  Stayed here for 3 nights during a baseball tournament. Check-in took a while but desk attendant was very nice and put us in a 4th floor room upon request. In the room, we pulled out the sofa bed and found a pill in the bed. Tried to make microwave popcorn and after 6 minutes - not even warm. Front desk popped it for me though & would send maintenance in the morning. Dropped a piece of popcorn and found a dried tomato just under the cabinet with mold on it that was crusted to the floor. In the morning I asked to be moved and desk attendant said hotel was going to be full and had no place to move us. Told her about our experience so far, she apologized and sent us on our way. Later that day - picking up our room and find a ball of hair (maybe from a beard trim?) this is not the type of deep cleaning I would expect during times of COVID. Luckily I brought Lysol wipes to clean myself. Microwave was completely switched out - things happen - I understand. This room was extremely noisy too from traffic on street and gas station next door. As we were packing up to leave, my son points to yet another ball of curly hair on the floor that I hadnt found earlier. Disgusting! Upon check out I showed the pics attached to the desk attendant. She apologized and said manager would call me - nope. Not a word! I would expect better cleaning procedures, especially at a Marriott property and during COVID. I have no faith that this room was cleaned. This hotel ranks pretty low of all the places weve stayed. Would never stay here again!

  

• inxsary

  02 octubre 2020
  Overnight stay, clean hotel

  Stayed one night here before embarking on a long driving trip. Located close to a lot of shopping and restaurants and easy access to highway. Breakfast is a to-go bag of goodies. Suite room stocked with everything you might need. Large fridge.