Tru By Hilton Baton Rouge Citiplace

Comentarios destacados

• Aaronhiggi

  09 marzo 2020
  Junky Rooms

  The finishes and furnishings of the room are made as cheaply as possible, not to mention the smallest hotel room I have ever stayed in. Two words come to mind when thinking of the room - Motel 6. However, the lobby, exterior and location was spot on.

  

• Jazbrook97

  12 marzo 2020
  Spring break/ college tours

  Clean hotel with vibrant colors in the lobby area. Great location!! I would advise Hilton to place a small note in the bathroom to let visitors know that their room will not be tended to everyday, but every other day. I was unaware of that, although knowing that would not change the fact that I enjoyed my stay and will definitely stay again. This Hilton Brand is a minimalist hotel with a millennial vibrant vibe, but can also welcome a family on vacation!! I made the mistake of assuming that someone would change the linen and turn down the beds every day, "my mistake" but after I made the situation aware to Ms. Bankston, the manager on duty; she went out of her way to take care of my room anyway. This wasn't necessary but I wanted to publicly thank her for going above board and extending excellent customer service!! I'll be back and invite others to do the same @ Tru by Hilton!!

  

• jaquar2020

  14 junio 2020
  Customer service/Front Desk

  Sunday evening 6/14/20 @ 8:00 PM I wish I had gotten the ladies name at the front desk she hung up on me because I ask questions concerning the upkeep of the hotel and how they were handling COVID-19, She hung up on me. If she couldn't answer the question why not refer me to a manager. This is the rudest staff I have ever come in contact with. I was under the impression this was a nice hotel. Please train your staff in customer service I was very nice to her not once was I rude or anything. I am canceling my 5-day reservation of 2 rooms for August. We were planning a family trip to bring my son to school there. Pat

  

• msbee74

  17 junio 2020
  Family outing

  Hotel was clean nice decor and beds bathroom and shower where very nice. That was the only thing good I can say about my visit. First off if check out is at 11 are 12 why at 9 housekeeping keep knocking on the door rushing you not once are twice several times very rude. Then I checked in paid before I got there but was asked once at the hotel to come down about payment then call twice after check out. I have stayed at 4 and 5 star hotel that where 200 plus dollars a nice and did have this type of issues with over a 72 dollar room. I will never stay here again if it was the last hotel open. Staff is just horrible very rude and incompetent and very unprofessional. I would advise anyone to pay the extra couple dollars and stay elsewhere.

  

• Cyclonegup

  01 marzo 2021
  Definitely not my cup of tea

  I discovered that the Tru brand by Hilton is definitely not my cup of tea, but it may be yours. Im a Diamond member with Hilton and try to stay at their properties whenever possible. Id never stayed at a Tru and thought I might save a little money and check it out. The old adage of You get what you pay for, was never more true. I think I knew Id made a mistake when I saw the pool table and sling chairs in the lobby. My 20-year old self might have loved it, but nope. Overall, the room was clean and the hotel pretty quiet. Im just not in the demographic that Tru is geared toward.