Anah Suites Tulum

Comentarios destacados

• VALERIAVIF

  16 junio 2018
  Lindo pero no volvería

  El complejo está muy nuevo, limpio y lindo... la atención no fue justo la deseada ya que demoraron 45 min para cobrarnos un depósito de 400 usd; ya habíamos pagado en cash por la reserva. Luego nos dieron un depa que no coincidía con las fotos que vimos en la reserva, lo dejamos pasar, luego el internet no funcionaba, nos dijeron que nos enviaban un técnico el cual nunca mandaron y ya para rematarla no pudimos meternos a la alberca por la cantidad de mosquitos, por suerte el cable funcionaba ... al haber ido por una estancia corta no pudimos disfrutar nada porque además en la reserva decía desayuno en la propiedad o en la habitación por 27 usd, cuando llegamos nos dicen que no tenían chef y que si queríamos desayunar nos teníamos que cruzar al hotel bahía príncipe y ver el precio con ellos. El lugar está bellísimo, la limpieza bien pero confirmen antes por teléfono si cuentan con todo lo que la reserva dice, para que luego no se les pinche su estadía!

  

• jwadtw

  28 febrero 2019
  Quiet and laid back place to unwind.

  I just got back from a two week stay at this beautiful place. I came back relaxed and fulfilled. Each of the units are owned condos and the furnishings are individual and vary. The condos are modern and full of marble, wood, and modern kitchens. The units have great wi-fi and tv, air conditioning and the pools are uncrowded. You need a rental car, although regular trams will take you to and from the beach all day and into the night. You can eat at the Sian Ka'an hotel, but there are great restaurants nearby with superb seafood choices along with steaks and Mexican fare in Akumal (5 minutes) and Tulum (15 minutes), but you need that car to get to them. The restaurants range from modest to exquisite and are price accordingly, but very reasonable by most American standards. There are unlimited choices for cenotes, underground caverns with crystal clear swimming and snorkeling, major Disney-like attractions, beautiful beaches, local culture within a few minutes drive. If you're in the mood for livelier pursuits, Playa del Carmen and Tulum have it all and are about a 20 minute drive. You can also buy the 5 star all-inclusive package at Grand Bahia for $65/person if you want to pig out and drink, then take in a show. The nice thing is that you don't pay for that every day, but do it for a day or two. The setting is on the edge of the jungle with abundant wildlife. If you're a golfer, the on-site course is one of the most spectacular you will find anywhere in the world. The neighborhood is elegant, with broad boulevards and sculptures at all the roundabout intersections. Iguanas and colorful bird life abound. The condos are in a residential area separated from the tourist resort. It's a great place for couples and families, safe and serene. Maybe it's not for everyone but it was perfect for my wife and I. We also found the people staying there congenial and friendly and from all over the world, and now we have several new best friends.

  

• Debra H

  01 marzo 2019
  Great Condo - Not So Great Management

  This is a review in three parts. The first bit deals with the Bahia Principe Management side and the second part is about the apartment. The final bit is about how renting a condo fits in with the BP resort. Resort Living is what the wristband says. We had originally booked Quetzal Apartments by the golf club. We booked via Booking.com and it all seemed to be straightforward. On arrival, we were told a number of conflicting reasons why we could not check in to Quetzal: that the room was still being cleaned after air conditioner unit repairs, that there was a leak in the hit water boiler, that the room would be available after an hours wait, that the room would only be available the next day. Finally, after challenging the BHP Residences Management employer, it was revealed that the apartment would not be available at all! It turns out that there was some conflict between the owner of the apartment and BP Residences Management. The owner had not enabled repairs on the property, therefore the Management were preventing its rental. We felt like a pawn in this interaction. We were forced to wait for around 2 3 hours to successfully get into an apartment. We were told we would get an upgrade to a different complex the Anah Tulum apartments and then we were shown into the wrong room (a dirty bedroom and not an apartment). By this point, we were quite upset. We, and our luggage and our shopping were ferried around from one place to another, up to an apartment, down from the apartment and finally back up to the apartment. It was a uncomfortable and unacceptable waste of our afternoon and we were left distressed by the experience. However, the apartment itself was beautiful. Floor to ceiling windows (with blinds), shaded by the trees outside, making the apartment private. A great open plan kitchen and living area (dishwasher but no washing machine). Stylish, contemporary design and good equipment (the non-stick frying pans seemed scratched though). The apartment had 2 large TVs with some Sky channels. The bathroom had a wonderful walk-in shower and is well finished in marble. On the roof, there was a sun terrace, a mini pool and another bathroom. The stairs up to the roof terrace had health and safety issues: a gap between the floor to ceiling glass wall, which a child or a skinny person could slip through. In addition to this, the bannister was in 3 parts so there were gaps in the railing. I did, in fact slip on the bottom of the stairs, at a place where there was an absence of handrails and a huge, swollen terrible bruise was the result. We did have an amazing time staying at the apartment, though. Having the little pool upstairs was a great place to cool off at the end of a day. What the apartment could have benefitted from was a set of instructions about how to turn the pool filter on, how the tv remote controls worked (there were 4 in total) and dishwasher instructions. Also, the place lacked attention to detail. Whilst sat in the mini pool, we could clearly see small chunks of plaster on the glass balcony, left over from hasty construction. Come on BP management get it sorted. I could see the same mess on multiple windows in the Anah complex. It looks rubbish! Finally, we enjoyed being able to use some of the BP resort facilities but didnt like the many rules you can use this bit of the resort - but not this - kind of thing. I have stayed at all-inclusive BP twice before and these were the times before the new, extensive rules. It was much more relaxed. we didnt like the feeling of not being sure if we were allowed in one place and if we were going to be asked to leave. Its not good for holiday relaxation. I am glad to report that no one asked us to leave the Sian Khan Beach (which the train took us to). I would have been gutted as the Tulum beach was piled high with sargassum seaweed. As well as this, not having access to drinks, whilst on the beach, was difficult. We tried to buy some but were met with the worried faces of barmen. They were only allowed to give us ice, apparently. This meant that going to the beach for a day necessitated carrying very heavy bags with food and drink in them. My bag was almost too heavy to carry! Im sure BP could create some sort of prepaid card scheme, whereby a condo dweller could access 3 drinks a day. It would make such a difference. This hitch made it far more comfortable to spend the day on another beach (Akumel) where we could buy food and drinks easily. To sum up, our holiday was mostly great but the check in was terrible - because of communication issues that BP has with condo owners and with customers. Because of this issue, I would seriously consider whether I would subject us to the experience again. From other reviews, it seems like a game of Russian Roulette. You may get an invalidating experience or you may get lucky.

  

• JESSE M

  15 mayo 2019
  Anah Suites-Nice Place

  We stayed in April during Spring Break. We rented a two bedroom penthouse. The bedrooms were very nice and spacious. Each bedroom had its own bathroom. The living room was also very nice with a flat screen tv, full size frig, and kitchenette. Each room had its own air conditioning unit which worked great. The rooftop deck was amazing and had great views. We were disappointed that our unit did not come with the plunge pool as we expected. The resort itself is massive. If you stay at Anah suites you have a short walk to the corner to pick up the trolly. You have access to other properties if you stay here. You just have to buy the all-inclusive separate. You can also buy the snack pass if you just want a one time trip to the snack bar buffet. We would definitely book Anah again. You have more control over what you want to do. We do not hog down on the food and drinks so the all inclusive was not for us. We rented a car which was easier than I thought. We bought groceries in Tulum and made food at home. Overall, good stay, would do it again. Felipe was very helpful.

  

• MrsBee-twd

  10 febrero 2020
  Disappointed

  We paid for big room,got small one. It said beachfront property and it isnt! We had no electricity nor water,and we didnt even get an apology. We left 5 days before our booking expired. Totally disappointed