Astera Hotel & SPA

Comentarios destacados

• 1107daianam

  21 marzo 2020
  Good hotel

  We stayed in the summer at this hotel. We had a lovely surprinse, on my birthday we received a bottle of wine. The food is good, it's ultra all inclusive, you have food on the beach, drinks near the pool. The hotel is very close to the beach

  

• MilenSabev

  20 junio 2020
  Is the staff really that cheap?

  First of all I was very surpriced that during these strange times the security measures against the virus was super poor. But I am not mad about that. The thing that made me mad was how the staff was looking into my eyes and decided not to give me my change after I bought for a second time water and coffee. She was like "oh did I forgot..." and she did not give it to me anyway. I was there on a job to do and this super expensive water and coffee (which is normal to be expensive in a hotel do not get me wrong) was needed. I did not want to not pay for it or a favor to show me where there is some free water or something like this. I just wanted my change.... Not to mention how the girl did not know what she got behind the bar and what are the prizes of the stuff... Typical behavior of a poor bussines....

  

• H6773DTjana_

  31 julio 2020
  NOT a 4-star hotel!

  Generally said, we were disappointed about this hotel and would not recommend it to anyone! At first, a receptionist (a young lady with long wavy blond hair) who was accommodating us was very impolite rather rude and unpleasant (e. g. my polite question "why we will get our all inclusive bracelets so late" was answered: "why not"). On the other hand, the next days there was a young man and he was nice. However, the first impression was destroyed. Secondly, the staff from the pool bar was horrible. There were two young girls (Kalina and someone) and I have never seen someone so lazy and bored. Instead of taking care of guests, they were sitting and smoking or playing on their cell phones across the bar. We had to literally beg them to attend us. But the lobby bar was working much better. Food was of average quality (variety could be better however we always chose something). The last but not least, the horrible noise from near clubs. I totally understand that the hotel is situated in a noisy part, however this was too much. The music was playing almost the whole night and we could hear it even though, a balcony was closed. We were discussing this issue with other hotel guests and they were also complaining. The hotel should take some actions against this because some people could not sleep at all, which is very annoying. Finally, I would like to praise the animation team, which was amazing (the best thing in the hotel).

  

• DI_FLORIN

  12 agosto 2020
  Great

  It was great vacation. The hotel was clean and staff friendly. Enough space on the private beach, most of the rooms with see view, great location close to the beach. Good spa and pool. A lot of options to eat, everything fresh. We will visit again.

  

• mariushuh

  23 agosto 2020
  Bad experience

  The room was not cleaned well when we arrived and the food was good but cheap for a four-star hotel (they even served tap water instead of bottled water at the restaurant). For a four-star hotel, the quality level was very low and my guess is that this happens due to its guests (~70% uneducated Romanians). At one point, the maid entered in our room although we were inside and she even opened the bathroom door. Didn't understand English when we told her that it's not ok. The hotel looks nice but the quality of our accomodation made it feel like we were in a two-star hotel.