Best Western Plus Executive Residency Nashville

Comentarios destacados

• Mario G

  10 noviembre 2020
  The experience could have been better

  First, this hotel looks very new and modern. The appearance is excellent and all the hotel amenities were in working order. My expectations of this type of hotel are very high and at first entrance unfortunately there were two homeless people all night sleeping on the chairs to the right of the entrance. They were there in the morning asking drivers for money. Second, the smell of the hallways and elevator was of cigarettes. Lastly, a guest on the 4th floor where I was staying woke me up at 3:30 am with loud music from his phone. I called front desk and he came up later and managed to get the person inside his room, this took like 15 mins total. When I mentioned this at the end of my stay, I didn't even get a good loo or a sorry for my experience. I'm only a Platinum member but there was no recognition unfortunately. All of these problems can be fixed easily so that my experience can be better. On the way back from my trip I stayed at the Music Row Property and it was a great experience. I'm coming back in two week and will stay at my other favorite GLo near the airport, but 10 mins from the Opryland where my convention will be held.

  

• conquerjackson

  29 noviembre 2020
  Very nice hotel

  Will come back many more times.rooms are very nice looking,best hotel on that side of town.front desk service is awesome.they get what you need quickly.i dont think it can get no better then what I experienced

  

• LAF2020

  06 diciembre 2020
  No Masks. Smokers

  Sadly all of my reviews during the pandemic are related to whether or not the location could make me ill. I thought this was a very nice building well made and comfortable beds. The cleaning person was wearing no mask and was sneezing while she was cleaning rooms. There was absolutely no guest wearing a mask in the hotel at any time even though there are signs on the door and the check in person (who had her mask under her chin) said that you had to wear masks at all times in the hotel. There was a smell of marijuana on our floor. When we were on another floor there was a woman walking down the hall smoking even though this is supposed to be a nonsmoking facility. In this time of the pandemic I have no tolerance for this. Outside of the pandemic I expect a non-smoking facility to be a non-smoking facility.

  

• GrammyOntheGoGo

  06 enero 2021
  Good Choice

  Planned our trip home with a night at Nashville TN. VERY WELL KEPT property. Courteous staff and pet friendly. Joe and Demetrius gave exceptional directions while we were driving there. The grab and go bfast was a pleasant change (blood oranges, strawberry yogurt fruit danish, bottled water and a hard candy mint. Go Team Nashville!!!

  

• starantho

  13 marzo 2021
  Poor Service

  I checked into the hotel with my wife and went to our room to find out we had a double room instead of the King room we had reserved a week ahead of the event. Had to go back down stairs to get told we had to take a double because they were out of King room. Should have been told this when reservation were made and we drive hundreds of miles. Then no one would let me see or talk to a Manager. Called back a couple of days later and was still denied talking to a Manager.

  

• Tanisha P

  17 julio 2024
  Do not stay here!

  This is the worst place I have ever stayed! It smelled of mold, NOTHING was clean anywhere except front desk/lobby area. We seen roaches and heard from another guest there was bed bugs! Guy at the front desk was rude we checked out early because of how bad it was and asked for a refund and he told us to leave or he would call the cops! Hair all over the bathrooms, floors not clean, there was a guy outside the building who was pleasuring himself. There is homeless people camped out beside the hotel and the area is so bad that the gas station across the street has a armed guard 24/7. Definitely do not recommend staying here.. PERIOD... We also called corporate to complain and they didn't care!

  

• 882chucks

  01 agosto 2024
  Nice rooms, nice price, skethcy neighborhood, still felt safe.

  On the plus side, the staff is wonderful. The greeting we received was so welcoming and sincere that he even acknowledged the kids. Housekeeping stopped by each morning to see if we needed anything. There was plenty of parking, including two EV stations. The rooms were nice, clean, and comfortable. On the negative side, the hallways need to be vacuumed, and a large bag of trash was left in the hall one evening. The smoke detector in the room started chirping, and it was reported to the front desk. Maintenance never responded to replace it, so I ended up removing it and taking it to the front desk. Breakfast had the same offerings every day. I've seen other reviews that warn about the area. At the moment, it's in the middle of a rebuilding. New hotels like this one and a Red Roof Inn are some of the first changes. Admittedly, the area is sketchy, but there was never a point in time when I felt that my family wasn't safe on the property, whether at night or during the day.

  

• Curiosity704691

  20 julio 2024
  Would never stay again

  This hotel is dirty, broken items in the room. Random people off the street hanging out by the pool and smoking weed. Car in parking lot broken into. Shower head leaking, air conditioner didnt work well, hooks on back of the door hanging off. Dirty socks from previous person still in the room.

  

• Z812LTkevind

  22 julio 2024
  Bad experience

  The rooms were filthy. The bottom of our socks were black after walking in the carpet, we found head and pubic hairs on the shower walls and curtains. Also the smells in the room were terrible. The breakfast was disgusting and the staff didnt care about any of these issues.

  

• Steve L

  25 julio 2024
  Poor service overall; not up to Best Western standards

  1. They didn't give me my regular (or bonus) points; I had to request them from Best Western a few weeks after my stay. 2. No survey was sent from the hotel, so I wasn't able to (a) let BW know what happened or (b) get my survey points. 3. When I went to check out, no one was at the desk. After a few minutes someone from housekeeping came by; he said that he didn't know how to give me a receipt. He said that someone should be with me soon. I asked the person in charge of the breakfast area, but he didn't speak English. (No one should ever be hired in a public interaction position that doesn't speak our language.) Finally, after waiting about 15 minutes, the clerk drove up and came in. She had actually left the property to take care of personal business and left the desk unattended, which should never happen. 4. The room itself was clean, complete, with everything working.