Club Mahindra Madikeri, Coorg

Comentarios destacados

• lazyspecs

  11 marzo 2021
  Green, green and green

  We stayed at the Club Mahindra Madikeri from 2nd March 2021. One word for the property is Beautiful. It is surrounded by a lush green rain forest spread across 22 acres which most certainly include big trees, stony pavements, wooden houses etc. We laud the brands commitment to preserve the natural ecosystem while ensuring the guests can ensure the true nature around. Our mornings ensured us waking up to the soothing sounds of the birds chirping and the sun light cracking into our room; to our warm cup of tea & coffee, sitting in the balcony and spending minutes which turned to hours and loosing track of time which was followed by us rushing to have our breakfast just before it was closed. The room was aesthetically pleasing with the beautiful furniture and the location of the room. The entire rustic approach to the room had us city dwellers going gaga throughout our stay. Thank you Suresh Narayan for the room setup. In a concise term, the room literally described home away from home. The Happy club has a lot of activities done within the premises. However, during our enquiries we were unsure why the team managing the desk did not informed about the activities one can do outside the property premises and only the property activities were hard pressed onto us. Being city dwellers helped us here as we started reading up attractions and what to do online and started going out and exploring the areas in the city and around at our own pace which showed us some truly marvellous things. We understand the property is a family resort and group activities are the thing, but we being on our honeymoon were not really interested in trying to set with a group. We opted for the 3 days MAP Meal Plan with Breakfast & Dinner, though the buffet spread was rather unimpressive at Green Cardamom we would like to thank the team managing the space and appreciate the attitude even though there was a massive line during the breakfast service [A small advise, baked beans had more water than the beans and the sausages were truly sad). We would like to thank Chef Subhankar who helped us with our favourite Mushrooms for breakfast and taking our requests with a smile. We truly enjoyed the la-carte dinners at Coffee Blossom and a special Thanks to Rakesh for helping us out. My SPA treatment by Ajeena was too good and I enjoyed it very much. However, after the massage, steam and bath while using the hair dryer it decided to spark up my life (quite literally). Thank god nothing happened.   Some of our observations we felt the property team needs to truly work on 1. We were on our honeymoon with a specific request to have privacy at the time of check in. We definitely did not appreciate getting nagged by your calls thrice a day. For a team that kept connecting with us selling resort services, we did find it difficult to get in touch with you team when we needed actual assistance from the 1st night of our stay. This thoroughly confused us. 2. The incident at SPA where the machine blew up, it was quite surprising that even after giving the feedback in writing and talking to the Lobby Manager empathy was lacking. Instead of checking up on if there were any problems,  we received calls (twice) post check out to only enquire if we would like to purchase the club mahindra membership. I guess you guys don't bother to share information around. Lack of interdepartmental communication is quite clear here. 3. Front office staff needs serious training. They are the face of the brand and it's very evident in their working style that more than half of the guys present there don't know the system or courtesy. Everything written here is shared in form of a feedback. All said and done we really enjoyed our stay. You have a very beautiful property. Please keep nurturing it the same way you have done so far. Will be visiting again soon. But this time I would expect the spark in my life to happen figuratively and not Literally.   Thank you

  

• 489yogeshs

  12 marzo 2021
  Awesome stay at Club Mahindra

  Great resort. Awesome activities, gala dinner. There are other adventure activities todo. Many resuturent options as well. They keep organizing activities. Harini, Vijo and Faimun, disha,Jashwanth from Happy hub made sure we had great fun

  

• PranobBLR

  13 marzo 2021
  Great hospitality from chef

  Though this was my 7th visit to Club Mahindra Madikeri, the resort never ceases to amaze me due to its wonderful location amidst nature and forest. The hospitality of Club Mahindra is a signature in itself. But this time the icing on the cake was Chef Ivan Dutta, who took special care and suggested his own signature dishes which were very well prepared and had a great on palate. We're a bit done with the menu offering in club mahindra with almost no change over last many years, bit Mr Ivan took it personally to ensure that we had the best breakfast, lunch and dinner on the last day for my family. Thanks Ivan

  

• rushabhshah0112

  13 marzo 2021
  Visit to CM Madikeri

  It is one of the best Club Mahindra properties I have been to date. Surrounded by greenery and coffee plantation makes it a scenic place to stay in. The rooms were clean and excellent. Very good facilities. 3 restaurants and bar. And very good and courteous staff. All in all a great experience.

  

• Dhiraj M

  13 marzo 2021
  Stay in Club Mahindra, Madikeri

  We went for break(holiday) after ~2 yrs and chose CM, Madikeri as the destination. I must say it did not disappoint though there were glitches, which i hope would/have been corrected. The room we had was clean but the kitchen and specially the fridge was not clean, the previous guest's food was stinking in it and so was the dustbin in the kitchen. The property is canopy of tree and spread across vast area and has big trees and good flora with unique biodiversity maintained. The morning was woken by sounds of the birds chirping specially the 'Malabar Whistling bird' and the sun light cracking into our room and enjoying the sound sitting in the balcony. The staff was very helpful. The ambience of the place was very amazing and the nature made it a peaceful stay for us. We even enjoyed the indoor and outdoor activities that included adventure activities, ATV rides and various other activities. The food was amazing too. Overall a great stay. The room's furniture had an old touch and the TV box look like wooden 'sandok' was nice. The club had a lot of indoor activities in the resort while you can also check outdoor activity and it has a lot of good peaceful places to visit alone/partner/family. We opted for the meal plan and opted to goto the Ala Carte restaurant as family was tired to venture out and got disappointed. The food order was lukewarm and took >30 minutes to be served by then kids and elders gave up on food and left a large size food untouched. Later the chef, restaurant manager did try to pacify but what has been done it cant be undone. Next day onward to our surprise the room was cleaned and nicely dressed with restaurant chef and managers inquiring about the food and suggesting dishes. This lifted the spirit of entire family and were looking forward to the food and place. Though we didnt dare to venture the Ala Carte restaurant 'Coffee Blossom' and opted for buffet spread. Again, we repeatedly informed the chef and serving folks that the idly and vada were substandard and was really dry and nothing done to improve in our entire stay in the resort. Looks like all such feedback goes on the deaf hears. I'm sure other folks have complained about it and Chef himself shared with me and nothing done. Being a foodie myself, i did like the conversation that i had with Chef Souvik and floor in-charge i think her name was Sangita(buffet restaurant) about the food and restaurant. Hope folks out there in management, would take notice of the appreciation for both. What took me as surprise was the charge for so called gym facility for members, which is hardly 300 sq mt and very less equipment and when i refused to pay and called out to the manager, there was ample of reasons provided none convincing, which only showed another poor handling of issue by management. After all these feedback shared, now comes the best part, i was asked to share the feedback not once, twice but thrice (even after reaching home) ... gosh. Guys, your team and management need to seriously introspect on communication else you can reach out to me and i can definitely train for free to the staff. Hoping suggestions shared by members and others are worked on take seriously and efforts put to improve the service. Its the service that makes difference else there are others who are ready to grab the opportunity(customers).