él Royale Hotel Bandung

Comentarios destacados

• leinczky

  18 agosto 2020
  Different room same price

  I stayed at el royale bandung for 3 nights (14-17 august) for a family wedding (the wedding also held at el royale hotel) our family booked 6 rooms all at the same price and same room type, the other 5 rooms started checking in at august 15th, so im a day early than the rest, at 16th morning i notice that the other rooms is completely different than mine, different facility, different size, i thought they upgraded their room but when i asked every one of them they said its the same type, they didnt upgrade it whatsoever, so in the afternoon i called the front office to make sure that it is the same room, they confirmed it and then i asked why i didnt get the same type of room? They said because it is full (note that i check in a day early) after 3 phone calls they gave me a plate of fruit as an apology, but i have to go at that night so i didnt follow through until i came back around 9 pm i talk again with the front office, i demand the same room with the others, they told me to wait again and then the manager came down, apology again and finally gave me a different room, i dont know what took them so long to do that, it makes me even angrier because they seem hesitant to change the room (you can see in the picture below how different the room is) it doesnt even made sense that the 2 room is the same price and same type, however the hotel itself is quite nice, the staff is friendly even when im constantly complaining about changing the room they keep their friendly act, the breakfast is lack of variation but the taste is okay

  

• Irmayanti M

  25 agosto 2020
  New management but service is not better than previous one

  Stay for the first time, it is because of Pandemic corona season, the staff is deduction as I was informed. We enter the room of deluxe at about 4.30 PM, instead of 2 PM. room was not ready yet. Breakfast is limited but taste good. However, el Royale must shows a good and historical hotel, as we known formerly as Panghegar hotel.

  

• ElwynG7887

  12 septiembre 2020
  Disappointed by the room

  The room was not comfortable as it take place in front of the hallway and near the elevator. Not changeable and need to pay extra cash. No other solution or option to satisfy the costumer. Next time If I spend holiday in bandung, this will be my last option to stay.

  

• luthfip2017

  05 diciembre 2020
  Disappointing service

  Have taken a note to have connecting rooms when doing reservation and reconfirmed to the hotel in the morning before checkin in. The staff confirmed that the connecting room would be ready at 2pm, so we came to the hotel after 2pm. Once checking in, the receptionist said that the connecting rooms were no longer available. He denied that the staff on the previous call gave that information. We asked to meet the hotel manager, but the receptionist only met us with the supervisor. The supervisor also could not give any proper explanation and solve the issue and still insist that the staff never gave that such confirmation. It seemed so difficult to meet the manager, till we forced him to escalate this issue to the manager. Eventually, the manager came to meet us and apologized for the inconvenience. The complaint handling was very bad and it was so horrible to know that the receptionist tried to keep us of to meet the duty manager.

  

• sami64sa

  15 diciembre 2020
  a very good hotel

  a huge hotel situated in the heart of Bandung City, just walking distance to the Famous Braga street where are many restaurants, cafe, and nightlife clubs. and on the other side, you may walk to Bandung Indah Plaza ~ 800 m. I really like the staff, Friendly, helpful, and initiative.