Holiday Inn Richmond

Comentarios destacados

• U6015YKjoelp

  12 agosto 2020
  New building.....lacking good staff

  I am one of the lucky ones that still travels during corona. I understand the extra challenges. Richmond is far from a big city which usually makes things easier I entered the hotel a few minutes before 4pm I stood in line for 25 minutes(4 people in front of me). Bad enough having to wait overly long. The staff kept taking phone calls making my wait even longer. travel most of the day then stand in line When I finally went to check in my room was not ready..... guess why I am not happy. After waiting in the closed bar area I was given my room key, get to my floor and there was no cleaning staff, I doubt they had enough time to put their cleaning gear away. Im thinking I waited extra time for NOTHING Next time I am sticking to a hotel chain that has online check in and I can use my phone to open the door without the waiting at the front desk hassles

  

• Deanna O

  01 septiembre 2020
  Nice hotel

  The workers are nice the cleaning ladies get you whatever you need. Its covid so u Have to put your trash outside the door they will come get it. The pool is closed which is disappointing but its covid its a great hotel Ive been living there for about 3 months for work and have had zero problems.. they will come clean the rooM when asked . And its a grab and go breakfast right now ... the tangerines r amazing and sweet lol

  

• sarahbC7655JM

  18 septiembre 2020
  DO NOT stay here-terrible customer service

  I stayed at this hotel last month for a one night stay as I was traveling from Washington to North Carolina. I checked in and confirmed my stay of one night. A week later I see the bill and I was charged for two nights. I call the hotel and explained the reservation was for one night and I only stayed one night. They said the system said I 'extended my stay'. I definitely did not. They transferred me to the manager, Veronica Silvers, and no answer so I left a message. I waited. No call back. Over the next week and a half I called the hotel everyday! Same story. Transferred to voicemail-left a message-ghosted. Now I am not one to get hung up over 100 bucks, but its the principle that I was left ghosted by the manager. I love staying in Holiday Inns but this really turned me off. I will take my business elsewhere from now on.

  

• Z4870XWamberr

  09 enero 2021
  Looks can be deceiving

  I am a huge fan of Holiday Inns and they are always our first choice, that is until we stayed at the one in Richmond IN. First the floors were dirty, the television in the bedroom stopped working spontaneously and we could not get many of the channels advertised so watching tv was out of the question. We are IHG reward club members so I asked for a late check out at check in. When I looked at my app I noticed they still had my check out time as 11, so I called down to get it corrected and the young lady who helped me (dont know name) was very short and rude but changed the time to 12, which Ive always been told late check out for members was 1:00. Unfortunately I do not think we will be returning to this establishment again.

  

• pastorjoeq

  28 febrero 2021
  Family trip

  I would give this Holiday Inn 2 stars at best it looks good on first view, but when you get to your room it goes down hill. First the key would not work, and the toilet would not flush. I am 100 % disabled, so I had to wait until my wife came down so we could go to dinner. When we returned the toilet had leeked water all over the bathroom floor. We had to get a new room and my wife had to move allof our stuff by her self. The new room was large but had a few problems. The curtains had now way to close and there was a very bright light coming in. We had to move the rolling desk chair in front of the widow. We finally got to bed. We will never stop at the, RICHMOND HOLIDAY INN AGAIN.