Homewood Suites by Hilton Hartford / Windsor Locks

Comentarios destacados

• Quartz L

  04 febrero 2014
  Es lo que había elegido

  El hotel cumplió con las expectativas que yo tenia cuando hice la reserva. No hubo ninguna sorpresa, lo que ofrecían estaba disponible. Buena variedad de platos en del desayuno; buena atención y amabilidad en los Happy Hours de Lunes a Jueves. En fin recibí lo justo por lo que pagué.

  

• josepC6152DJ

  24 marzo 2016
  Buen hotel para largas temporadas

  Habitaciones grandes y limpias Precio razonable Desayuno correcto, pero puede mejorar Instalaciones adecuadas Lugar apacible y cercano al aeropuerto Personal muy correcto y voluntarioso Judy Linares nos ayudo en todo lo que pudimos necesitar Varios restaurantes cercanos Perfecto para pasar una larga estancia Definitivamente es mi hotel para la zona: Volveré

  

• CVB7

  21 febrero 2020
  Not up to Homewood Suites standard

  Stayed one night in a smoky room but supposedly smoke free hotel. Rooms are spread out in several buildings unlike other Homewood Suites we've stayed at. Plumbing drained slowly, faucet handles were loose, and things just seemed worn out. Time for a major remodel.

  

• Kate L

  25 febrero 2020
  Poor management

  The room was fairly nice with the exception of the bathroom not being very clean. The breakfast was also fairly good as far as hotel food goes. My problem was a billing issue and the managements complete failure to follow up with getting it resolved. I paid with cash at checkout and was told my credit card would be reimbursed for the original fee charged when I booked the reservation. 6 1/2 weeks and four phone calls made to the hotel later and still no refund or any information as to WHEN they even plan to send it to me. Theyve essentially told me its my own fault for giving the front desk clerk the cash because the type of reservation I made didnt have an option for cash payment instead of the fact that he should not have accepted the money or told me that it could be credited back to the card. Terrible management/ customer service!! If you dont mind giving the hotel an interest free loan for a few months, I guess the stay here was decent.

  

• aespo1204

  07 marzo 2020
  Great room, poor breakfast

  No attempt to replenish breakfast with an hour left for the meal. Ran out of food and no basic items such as sugar. No attempt made to replenish. I was very disappointed because this was my last day here with a six hour drive ahead of me.