Macdonald Hill Valley Hotel, Golf & Spa, Shropshire

Comentarios destacados

• nurinina

  17 septiembre 2013
  Un hotel para relajarse

  Las habitaciones son muy grandes y están bastante bien. Problemas: no tienen enchufes en las mesillas de noche, el WIFI es sin password pero se corta mucho. La distribución es un poco laberinto y las zonas comunes están un poco anticuadas.

  

• rmicmir

  12 octubre 2015
  Gran relajación y silencio

  El hotel se encuentra apartado del pueblo de Whitchurch, en una ladera junto a un bosque y su campo de golf. El hotel son un conjunto de edificios separados unidos por un pasaje acristalado, algo de agradecer por el frío y lluvia que suele haber. Las habitaciones son muy grandes y espaciosas. Están bien equipadas, como es de esperar en un hotel de esta categoría, si bien me llamó la atención quizá de algo más de material de aseo personal en el baño. Se puede disfrutar de una gran calma y silencio incluso con las ventanas abiertas, no se escucha nada salvo los pájaros y los patos. El servicio del desayuno es muy bueno, con una variedad aceptable pero sobre todo con el típico "full english breakfast" que no decepciona: contundente y sabroso. El restaurante tampoco está mal, quizá tiene poca variedad de platos pero la calidad es muy alta (si bien el precio también). El servicio de Wifi es gratuito y va bastante rápido.

  

• 519andyw

  27 diciembre 2020
  Decidedly "meh"

  Had a 1 night stay and spa as a break from kids after christmas so was really looking for a relaxing night. The hotels location is beautiful but the hotel itself looks tired and dated. Room was a nice size with a good view but the shower was broken and couldn't have the temp changed. No other rooms were available so I was advised I could have a shower in the gym which wasnt really what i wanted. The pool was cold due to a fault and the actual pool/spa building was very disappointing. Stark white souless building and bright lighting. Absolutely no relaxing atmosphere and I was suprised there was no jacuzzi. Hardly luxury spa standard! Evening meal and breakfast was lovely and staff were very friendly. Very average experience overall and we wont be returning.

  

• LBarnes737

  22 noviembre 2020
  Not COVID safe. Cleaning staff are incompetent and standards are non-existent.

  I don't typically write reviews but this case was exceptional. Being a key worker, I was travelling for business during COVID. I knew that no food was being served so I was just expecting a decent, clean room and a pleasant stay. I was one of only a few guests staying here and on my second night I'm almost positive there were only 2 or 3 other guests on site. First impressions were good but once I inspected the room properly I was distressed to discover that the bathroom was dirty. There was hair in the sink and the bath and a brown substance in the sink that I originally thought was just a stain but came off once I touched it. The receptionist apologised and then explained that the room hadn't properly been cleaned because no one of the 5 staff members at the hotel were part of the cleaning crew (something I would have thought would be basic considering the pandemic). What was worse was that before I entered the room there was a seal on the door to confirm it had been cleaned, meaning someone had been in to check and thought it was acceptable. This ruined the whole trip as I could no longer be certain how clean the rest of the room/hotel was. The hotel also lock the doors at all times of the day. Being locked inside the hotel was a new and unpleasant experience for me and I had to call an extension line at reception (because the desk is not manned) in order to reach someone to let me out. Then when I came back from work there was still no one at the reception. 2 numbers were displayed on the main entrance door, both of which I tried to call several times without any answer. Eventually I managed to get in, after which I began using the patio door to enter and exit the hotel. If I could give this hotel zero I would but 1 star will have to suffice. This hotel is not COVID safe. Do not stay here.

  

• WhiteCLW1988

  28 octubre 2020
  Amazing staff

  The grounds are so beautiful and the hotel itself is gorgeous. It is a clean and spacious environment and it was honestly the perfect way to begin a relaxing three day break. The part that really stood out to me were the staff. I have stayed in a lot of places but the level of care, friendliness and professionalism demonstrated by all staff during my stay is unparalleled. All questions I asked were answered by knowledgeable staff and they were very accommodating. I wanted to add an Elemis treatment to my spa experience but due to it being so busy they couldn't do this on the day however, they did offer for me to split the one hour freestyle massage into a 30 minute back massage and a 30 minute Elemis treatment - I was so happy with this offer and took it immediately. I also have some unusual allergies however, this was already taken into consideration by the staff when providing our afternoon tea. My only regret is that I didn't get any of the staff member's names to write a personal note of thanks. The food is to a very good standard and is reasonably priced. They have a three course set menu (but the option of about 3 different starters, 4 different mains and 3/4 different desserts) for £25.