Novotel Canberra

Comentarios destacados

• 235andrest

  24 enero 2017
  Excelente hotel

  Muy buena ubicacion, cercano al la zona comercial de la ciudad se puede ir a pié, trato amable en recepcion y registro rápido y eficiente, habitaciones amplias, cómodas limpias y silenciosas, alberca agradable aunque un poco fria el agua

  

• marian01958

  19 marzo 2019
  Buen hotel, lástima del Wifi

  Este hotel se encuentra ubicado en el centro de Canberra. De fácil,acceso desde el aeropuerto por bus público. El hotel es moderno y cómodo. Las habitaciones amplias y limpias. Muy buen buffet para el desayuno. Sin embargo tienen el peor servicio de wifi que he visto en mi vida. Y en serio es el peor. No recomiendo ir si es que no tienes un paquete de internet en tu teléfono o en tu iPad o computadora. Yo soy de México y no tengo paquete de datos. Realmente me sentí decepcionado.

  

• Donna T

  07 marzo 2021
  Average stay

  We have stayed here many times over the years. The check in and check out staff are very friendly. The rooms are dated but clean. Even tho the curtains are block out they need to be longer as there are a lot of gaps letting in light. We went to the bar to get our drinks using our drinks voucher, we normally get Coke Zero, and as there were no cans our drinks were given to us in take away coffee cups as we wanted to take them to our room. The breakfast staff were friendly which makes a nice change from the rude staff we came across on previous stays. Breakfast was slightly disappointing as I asked for an extra hot coffee and it was barely warm. Also there was no teaspoon only a wooden stirrer. If using Covid as an excuse why did we still have proper cutlery with our breakfast?. I ordered poached eggs with mushrooms and my plate was swimming in oil.

  

• Doffeeroo

  10 marzo 2021
  Good location for short stay

  This hotel was in a great location, easy to access and close to Canberra's centre. The light rail is just outside and the on-site parking is appreciated. Rooms were comfortable and had all the expected amenities. The pool area was enjoyable, with a balcony outside as well as chairs and tables poolside. Breakfast choices are from a small menu, but choices are adequate

  

• justinmel2003

  11 marzo 2021
  Rude Staff

  Stayed for one night at the end of our holiday and decided to order from the hotel restaurant. The food was a disgrace due to being over cooked and very over priced for the portions. I called the manager of the restaurant to voice my concerns and was meet some degree of hostility. Approx. 40 mins later, our room phone rang once then stopped. This woke my husband and I up!! I tried ringing back but the line was busy. I called the hotel via my mobile and spoke with the 'night manager' who would not give me his name and proceeded to talk down to me. I have to say this was one of the rudest people I've come across while travelling. His persona was extremely aggressive towards me. I've travelled extensively and currently work in the tourism industry and have done for over 20 years and have never been treated the way I was treated by this 'manager'. The overall manger of this hotel needs to get on the ground and see what the staff are doing or maybe the managers attitudes who we dealt with come from higher up?? Either way, things are a miss at the Novotel Canberra. We asked for the overall manger to contact us, two days later we're still waiting for contact......that says enough. My family has been apart of ACCOR for many years. Due to the way we've been treated we will not be renewing our membership. We are done!